Operations Scheduler

We are seeking a skilled and proactive Operations Scheduler to join our team, supporting the delivery of essential wastewater services on our Anglian Water network.

What we offer:

• Salary £33000 per annum dependent on experience + Performance based bonus scheme
• 4 on 4 off Shift Pattern – 5.30am-5.30pm
• 24 Days holiday
• Pension scheme
• Death in service
• Ongoing training and professional development
• Opportunity to work with a leading water utility network

About the role:

This role is central to the coordination of our Tankering works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight timeframes.

As a Operations Scheduler, you will:

• Schedule and coordinate all planned tankering activities, including sewer maintenance, capacity management, and support for engineering works.
• Optimise routing and resource allocation to maximise efficiency and minimise travel time and costs.
• Monitor live job progress, updating internal systems and maintaining real-time communication with field teams.
• Liaise with internal teams and customers to communicate access requirements, service impacts, and schedule updates.
• Adjust schedules dynamically in response to operational changes, resource constraints, or network needs.
• Collaborate with Operational and Compliance teams to align tankering with broader maintenance programmes.
• Ensure accurate job logging, documentation, and closure, raising follow-on tasks or compliance actions as needed.
• Promote a customer-first approach, delivering planned activities with professionalism and minimal disruption.
• Support and guide field teams on scheduling practices and expectations to ensure consistent service delivery.

About you:

• Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
• Strong understanding of customer service principles and a passion for delivering excellent experiences.
• Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
• Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
• Confident using scheduling and work management systems
• Strong communication and relationship-building abilities.
• A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
• A team player who contributes to a positive working culture and high-performing teams.

About the Lanes Group:

The Lanes Group are the UK\’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation\’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.

LAN

Job Type: Permanent

Pay: Up to £33,000.00 per year

Work Location: In person