At a Glance
- Tasks: Lead customer success initiatives and ensure clients achieve maximum value from our software.
- Company: Join Sapiens, a global leader in insurance software solutions.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and client success.
- Why this job: Make a real impact by driving customer satisfaction and product adoption.
- Qualifications: Proven experience in customer success and strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Sapiens is a global provider of core software for the insurance industry, serving Property ensure visibility of account and programme health internally and with the customer, and act early on risk.
Run the full executive business review cycle: preparation, delivery, value story, and follow-through.
Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features.
Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it).
Identify and qualify expansion opportunities and hand them to Sales to close.
You own the signal, not the sale.
Orchestrate Support, Delivery, and Sales, taking point to drive customer issues to resolution through a standard methodology, so the customer experiences one relationship, not four functions.
Act as the account-level voice of the customer, feeding feedback into Sapiens' product and Voice-of-Customer loop.
Carry accountability for Net Revenue Retention across your portfolio.
Scope: You own the customer's success and growth.
You do not carry a sales quota or close deals, run support tickets, or run implementation projects – Sales, Support, and Delivery own those.
You make accounts renewable, qualify expansion, orchestrate, and escalate on the customer's behalf.
Experience
Vice President of Customer Success employer: Sapiens
Sapiens is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for experienced professionals to thrive. With a strong commitment to employee growth, we offer extensive training and development opportunities, alongside a competitive benefits package that supports work-life balance. Located in a dynamic environment, our team enjoys the unique advantage of working on cutting-edge cloud technologies while contributing to impactful solutions in the SaaS space.
