At a Glance
- Tasks: Drive project management governance and ensure delivery excellence in a dynamic SaaS environment.
- Company: Join Sapiens, a forward-thinking tech company focused on innovation and growth.
- Benefits: Flexible hybrid or remote work, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with broad exposure and excellent career growth potential.
- Why this job: Be at the forefront of SaaS transition, shaping project governance and making a real impact.
- Qualifications: 7+ years in project governance, experience in cloud software, and strong collaboration skills.
The predicted salary is between 55000 - 65000 £ per year.
Sapiens is seeking a Centre of Excellence Associate to drive consistency, rigor, and quality in project management governance across Professional Services Operations. This dual-focus role combines governance & controls with delivery excellence & project management enablement within a SaaS-oriented delivery model.
Location/working model: London (Flexible Hybrid) or UK (Remote)
About The Role
Governance & Controls: Defining standard project lifecycle governance including scope control, change management, decision rights and escalation paths, project health KPIs (timelines, quality, velocity), reporting standards, and risk management. Establishing feedback loops & forums and owning accounts governance and support unifications.
Delivery Excellence & Learning: Enabling delivery flows, development cadences, data standards, and PM enablement. Defining milestone planning & acceptance criteria, development lifecycles, and systems replacements/enhancements. Maintaining lessons learned processes with implementation into customer, PM, delivery, and quality standards, and a centralized knowledge repository.
Sitting at the centre of PS Ops during Sapiens' SaaS transition, this role offers broad portfolio exposure and the opportunity to build deep expertise in delivery governance, controls, continuous improvement, and decision frameworks, supporting the continued maturity of the PS Ops function and Sapiens' ongoing growth.
Key Responsibilities:
- Governance & Controls
- Define and maintain standard project lifecycle governance including scope control, milestone entry/exit criteria, and change management across PS engagements.
- Maintain and drive adoption of governance model, escalation paths, and decision rights across projects.
- Own project health KPIs standards in partnership with Finance and PS delivery functions.
- Create and own reporting standards and implement into new systems.
- Establish feedback loops & forums for risks and lessons learned; act as point of reference for governance clarity.
- Own accounts governance and support unifications across the portfolio.
- Monitor adherence to governance and control standards; identify gaps, risks, or inconsistencies and drive corrective actions.
- Delivery Excellence & Learning
- Enable delivery flows, development cadences, data standards, and PM enablement, ensuring standards are practical and consistently applied.
- Own milestone plan governance, acceptance criteria, and quality gates across delivery engagements.
- Define and operate standardized lessons learned processes and implement into customer, PM, delivery, and quality standards.
- Maintain a central knowledge repository and promote a learning culture beyond compliance.
- Own development lifecycles and support systems replacements/enhancements.
- Collaboration
- Define tooling requirements and data standards with enterprise systems teams; continued ownership of enablement materials.
- Collaborate cross-functionally with Delivery, PS Ops, Finance, and PMOs to embed standards into ways of working, tools, and operating cadences.
Expected Experience:
- 7+ years of experience supporting project, program, or portfolio governance within delivery operations or PMO.
- Experience working for a born-in-the-cloud software company, and strong familiarity with cloud-native commercial models is preferred.
- Experience supporting the application of project scope control, change management standards, projects health KPIs, risk management across multiple projects, ensuring consistency across workstreams and stakeholder groups.
- Demonstrated involvement in milestone planning and acceptance practices, with an understanding of stage gates, deliverables, and what “good” looks like at key points in the delivery lifecycle.
- Strong foundation in applying governance frameworks, with the ability to navigate escalation routes, decision rights, and control points for complex delivery environments.
- Hands-on exposure to lessons learned, knowledge repositories, retrospectives, and turning delivery insights into actionable change.
- Proven ability to work cross-functionally with delivery teams, PS operations, and enablement functions, driving standards adoption through collaboration.
Professional Services Operations & Governance Partner in Slough employer: Sapiens
Sapiens is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for experienced professionals to thrive. With a strong commitment to employee growth, we offer extensive training and development opportunities, alongside a competitive benefits package that supports work-life balance. Located in a dynamic environment, our team enjoys the unique advantage of working on cutting-edge cloud technologies while contributing to impactful solutions in the SaaS space.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Operations & Governance Partner in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Professional Services Operations & Governance Partner in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in project management governance and how it aligns with our needs at Sapiens. We want to see how you can drive consistency and quality in our operations!
Showcase Relevant Experience:When detailing your work history, focus on your 7+ years of experience in project governance and delivery operations. Use specific examples that demonstrate your familiarity with cloud-native models and your ability to manage risks and KPIs effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This will help us quickly see how you fit into our team and culture.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get a chance to explore more about our company and values while you’re at it!
How to prepare for a job interview at Sapiens
✨Know Your Governance Frameworks
Make sure you brush up on your knowledge of governance frameworks and project lifecycle management. Be ready to discuss how you've applied these in past roles, especially in SaaS environments. This will show that you understand the importance of consistency and quality in project management.
✨Demonstrate Delivery Excellence
Prepare examples that highlight your experience with delivery flows and milestone planning. Think about specific projects where you’ve defined acceptance criteria or implemented lessons learned processes. This will help you illustrate your ability to drive delivery excellence and continuous improvement.
✨Showcase Cross-Functional Collaboration
Since this role involves working with various teams, be ready to share instances where you successfully collaborated across functions. Discuss how you’ve embedded standards into ways of working and tools, as this will demonstrate your ability to work effectively in a team-oriented environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in governance and controls. Think through potential challenges you might face in this role and how you would address them. This will show your proactive approach and readiness to tackle real-world issues.
