Sapiens seeks a Regional Lead, Customer Service Management to direct strategic and operational excellence for a regional CSM organization in an enterprise SaaS setting. You will build, scale, and manage a high-performing pod aligned to six operating pillars and global service delivery standards, driving renewals, expansion, and advocacy through AI-enabled capabilities.
You will own regional P&L, lead globally distributed teams, and partner with Cloud Ops and Product on systemic issues, while
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Regional Head of Customer Success & Service Excellence employer: Sapiens
Sapiens is an exceptional employer, offering a dynamic work environment in London or Cardiff that fosters innovation and collaboration. With a strong focus on employee growth, Sapiens provides opportunities for professional development in cutting-edge insurance solutions, while promoting a culture of accountability and client-centric outcomes. The hybrid working model enhances work-life balance, making it an attractive choice for those seeking meaningful and rewarding employment.
