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For Companies At a Glance
- Tasks: Lead complex software projects and ensure customer satisfaction while driving business growth.
- Company: Sapiens is a global leader in intelligent insurance software solutions, serving over 600 customers worldwide.
- Benefits: Flexible remote work options, diverse team culture, and opportunities for professional growth.
- Why this job: Join a dynamic team, make an impact in the insurance tech space, and develop your leadership skills.
- Qualifications: 10+ years in management, experience in Life & Pensions Insurance, and strong client relationship skills required.
- Other info: International travel is necessary; candidates must be based in the UK.
The predicted salary is between 43200 - 72000 £ per year.
Sapiens UK is seeking a software implementation Project Manager/Project Director to join our expanding team of insurance technology software professionals, working with the Life Insurance & Pensions Division of the business. Our ideal candidate will be an experienced Technical Project Manager who has managed large complex transformation projects - upwards of 2 years, who is looking for the next step in their career. You will understand and manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. You will have ultimate responsibility and final authority regarding the customer.
Location: Ideally candidates will be from Cardiff or within a reasonable commutable distance, however, we will consider remote (within UK) who are an excellent match. Please note we are not offering Visa/relocation support.
More about the role …
- Customer management: Responsible for the well-being of long-term customer relationship and customer satisfaction. The aim is to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issues.
- Growth management: Driving constantly to grow the business with the customer by identifying and promoting business opportunities where Sapiens’ added value is needed. Penetrating new segments within existing customers.
- Delivery Management: The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens’ operations, solutions, and projects. You will work hand in hand with the delivery managers to optimise delivery.
- P&L Management: Manage the P&L with the customer and be responsible for meeting the AOP targets, continuously focusing on lowering the total cost of ownership for the customer.
What you need to succeed …
- 10+ years of management experience (staff and budget responsibility) in service delivery within a global enterprise software solutions company.
- A background of working within Life & Pensions Insurance industry will be a big advantage.
- Familiar with Agile methodology.
- Proven experience of leading international clients and engagement teams through the delivery of complex software solutions, juggling competing priorities and meeting deadlines.
- Proven experience of growing business with existing customers.
- Excellent client relationship management skills and the ability to play a trusted advisor to C-level customer executives.
- Management expertise with the ability to hire, mentor, coach and develop a globally dispersed high performing Professional Services team.
- Experience of working within a fast-paced environment.
- Excellent problem-solving skills.
- Excellent communication skills (additional languages are an advantage).
- Ability to be able to travel to meet with clients face to face is a must. International travel will be involved.
About us:
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success.
Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.
Program Director employer: Sapiens
Contact Detail:
Sapiens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Director
✨Tip Number 1
Familiarise yourself with Sapiens' software solutions and the Life Insurance & Pensions industry. Understanding our products and how they benefit clients will help you demonstrate your value during discussions.
✨Tip Number 2
Network with professionals in the insurance technology sector, especially those who have experience with Agile methodologies. This can provide insights into industry trends and may lead to valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex projects and improved client relationships. Highlighting your achievements in these areas will showcase your suitability for the Program Director role.
✨Tip Number 4
Research Sapiens' recent projects and initiatives. Being knowledgeable about our current focus areas will allow you to engage in meaningful conversations and demonstrate your genuine interest in joining our team.
We think you need these skills to ace Program Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large complex transformation projects, particularly within the Life Insurance & Pensions sector. Use specific examples to demonstrate your skills in customer relationship management and P&L management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your 10+ years of management experience aligns with Sapiens' needs, and mention your familiarity with Agile methodology and your problem-solving skills.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your ability to grow business with existing customers and deliver projects on time and within budget. This could include metrics like revenue growth or successful project completions.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, ensure you mention any experience you have in dealing with C-level executives and leading international teams. If you speak additional languages, be sure to include that as well.
How to prepare for a job interview at Sapiens
✨Showcase Your Project Management Experience
Be prepared to discuss your previous experience managing large, complex transformation projects. Highlight specific examples where you successfully delivered on time and within budget, as this will demonstrate your capability to handle the responsibilities of a Program Director.
✨Emphasise Client Relationship Skills
Since the role involves maintaining long-term customer relationships, be ready to share instances where you've acted as a trusted advisor to clients. Discuss how you've managed client expectations and ensured their satisfaction, which is crucial for this position.
✨Demonstrate Your Understanding of P&L Management
Familiarise yourself with P&L management concepts and be prepared to discuss how you've previously managed budgets and financial targets. Providing examples of how you've optimised costs while delivering value to clients will set you apart.
✨Prepare for Questions on Agile Methodology
As familiarity with Agile methodology is essential, be ready to explain how you've applied Agile principles in your past projects. Discuss any challenges you faced and how you overcame them, showcasing your problem-solving skills.
