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- Tasks: Support strategic account planning and improve renewal processes for existing customers.
- Company: Join Sapiens, a dynamic B2B software company focused on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for career progression.
- Other info: Perfect for early-career professionals looking to grow in a fast-paced environment.
- Why this job: Gain valuable experience in account planning and customer lifecycle management.
- Qualifications: 3-5 years in revenue operations or sales operations with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Sapiens is seeking an Account Planning/Renewals Analyst to support the execution and continual improvement of the strategic account planning function across existing customers. Sitting within the Revenue Operations (RevOps) function, the Account Planning Analyst oversees the governance of all renewal and account planning across the business. Through the implementation of policy and tooling, ensuring repeatable execution across the sales organisation. You will play a crucial role in enabling the achievement of Sapiens’ revenue growth objectives.
You will support a structured account planning process that integrates short-term contractual inputs, such as renewals and notice periods, with long-term strategic considerations aligned with customer health and Sapiens’ growth priorities. The role ensures that account planning activity is informed by key renewal processes and data, working closely with renewal owners and account executives to drive predictability of renewal management while identifying expansion, upsell, cross-sell, and other opportunities over the medium to long term.
Through disciplined process ownership and cross-functional coordination with Pricing, Planning, Sales Operations, and Finance, the Account Planning Analyst helps drive consistency and accountability in account planning governance and execution across the existing Sapiens customer base. The role is suited to an early-career professional, who is looking to build strong foundational expertise in account planning, renewals, and customer lifecycle management within a B2B software environment. The role offers broad exposure across teams and provides a strong platform for progression into more senior commercial operations, account strategy, or revenue leadership roles as Sapiens continues to scale.
Key Responsibilities:- Own the day-to-day operational execution of account planning governance across existing customers, ensuring plans are created, maintained, and reviewed in line with agreed RevOps frameworks and timelines.
- Coordinate contractual triggers, renewal milestones, and notice periods, ensuring sales teams have clear visibility of upcoming events and required actions.
- Monitor application of the account planning checklist, ensuring commercial expectations across price and non-price elements are documented, escalated, and approved in line with policy.
- Partner with Sales Operations, Pricing, Planning, and Finance to ensure account plans are aligned to commercial policy, revenue targets, and forecasting assumptions.
- Produce and iterate account planning support materials for deployment by Sales Operations.
- Act as the primary point of contact for policy questions for account planning and renewals, interfacing with senior stakeholders across the business.
- Produce clear and accurate reporting on the account planning process, to support proactive decision-making.
- Identify recurring renewals and account planning issues, policy gaps, or process inefficiencies and champion continuous improvement in the existing business sales process.
- 3–5 years of experience in commercial governance, deals desk, revenue operations, or sales operations, with a track record of strategic insight and commercial acumen in enterprise software sales enablement.
- A strong understanding of enterprise B2B customer lifecycles, including renewals, notice periods, contract structures (including SaaS), and multi-year account planning.
- Ability to manage multiple accounts, timelines, and deliverables simultaneously, exercising sound judgment and attention to detail in a fast-paced commercial environment.
- Proven experience producing leadership-ready materials, analysis, and reporting in a complex industry (preferably insurance software), using standard industry tools (PowerPoint, Excel, Word, Power BI).
- Experience working within a born-in-the-cloud software company, with strong familiarity in cloud-native commercial models and SaaS deal structures.
Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.
Renewals Analyst in London employer: Sapiens
Contact Detail:
Sapiens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around renewals and account planning.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! It shows you're genuinely interested in the role and helps us keep track of your application. Plus, it’s super easy!
We think you need these skills to ace Renewals Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Analyst role. Highlight your experience in commercial governance and account planning, and show us how your skills align with our needs at Sapiens.
Showcase Your Analytical Skills: We love data-driven decision-making! Include examples of how you've used data analysis in past roles, especially in revenue operations or sales. This will help us see your strategic insight and commercial acumen.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complex terms!
Apply Through Our Website: Don’t forget to submit your application through our website or LinkedIn. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sapiens
✨Know Your Numbers
As a Renewals Analyst, you'll be dealing with data and metrics regularly. Brush up on your understanding of key performance indicators related to renewals and account planning. Be ready to discuss how you've used data in past roles to drive decisions or improvements.
✨Understand the Customer Lifecycle
Familiarise yourself with the B2B customer lifecycle, especially around renewals and contract structures. Prepare examples of how you've managed or improved processes in previous roles that align with this lifecycle, showcasing your strategic insight.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams like Sales Operations and Finance. Think of specific instances where you've successfully collaborated across departments to achieve a common goal. Highlight your ability to communicate effectively and build relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle common challenges in account planning and renewals, such as managing multiple timelines or addressing policy gaps. This will demonstrate your critical thinking and adaptability.