At a Glance
- Tasks: Manage customer renewals, ensuring timely execution and high renewal rates.
- Company: Sapiens focuses on driving customer retention and maximizing renewal rates.
- Benefits: Collaborate with cross-functional teams and engage directly with customers.
- Other info: Contact Lisa Smith at lisa.smith@sapiens.com for inquiries.
- Why this job: Join a data-driven team to enhance customer experience and support revenue growth.
- Qualifications: 5+ years in Renewals, Sales, or Customer Success with SaaS experience required.
The predicted salary is between 50000 - 60000 £ per year.
Sapiens is seeking an additional Renewal Operations Manager who will be responsible for executing renewal activities to drive customer retention, maximize renewal rates, and support predictable recurring revenue. This role manages a portfolio of customer renewals, working closely with Customer Success, Sales, and Finance to ensure timely, value-driven renewal outcomes and a smooth customer experience. The ideal candidate is detail-oriented, commercially minded, data-driven, and comfortable engaging directly with customers to manage contracts, mitigate risk, and support expansion opportunities.
Key Responsibilities:
- Manage a portfolio of customer renewals, ensuring timely execution and high renewal rates.
- Own day-to-day renewal activities, including outreach, coordination, pricing discussions, and contract execution.
- Partner with Customer Success to understand customer health, adoption, and renewal risk.
- Proactively engage customers ahead of renewal dates to reinforce value and address concerns.
- Support negotiations for renewals, including commercial terms, in line with company guidelines.
- Maintain accurate renewal pipelines, forecasts, and CRM data to support reporting and visibility.
- Follow established renewal playbooks, pricing frameworks, and escalation paths.
- Collaborate with Sales on identified upsell and cross-sell opportunities within the renewal cycle.
- Partner with Finance on contract terms, pricing approvals, and renewal documentation.
- Identify process gaps or inefficiencies and provide feedback to improve renewal operations.
- Track and analyse renewal outcomes, including churn, contraction, and expansion drivers.
- Contribute to reporting on renewal performance, risks, and trends.
- Support initiatives aimed at improving customer retention and long-term value.
Key Requirements:
- 5+ years of experience in Renewals, Sales, Customer Success, or Revenue Operations.
- Strong understanding of SaaS or subscription-based business models.
- Proven experience managing customer renewals and commercial discussions.
- Analytical mindset with the ability to manage forecasts, metrics, and CRM data.
- Strong communication skills and ability to build trust with customers and internal stakeholders.
- Experience working with cross-functional teams in a global or distributed organization.
- Familiarity with customer lifecycle management and adoption metrics.
For any questions, please contact Lisa Smith at lisa.smith@sapiens.com, but we kindly ask that you apply online here or via our website.
Renewal Operations Manager in London employer: Sapiens
Sapiens is dedicated to enhancing customer retention through effective renewal strategies. Located in a dynamic environment, the team values data-driven insights and collaboration across departments. Employees benefit from engaging directly with customers to drive value and support growth.
