At a Glance
- Tasks: Drive project management governance and ensure delivery excellence in a dynamic SaaS environment.
- Company: Join Sapiens, a forward-thinking tech company focused on innovation and quality.
- Benefits: Flexible hybrid or remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and learning.
- Why this job: Be at the forefront of SaaS transition and make a real impact on project success.
- Qualifications: 7+ years in project governance, with experience in cloud-native software environments.
The predicted salary is between 60000 - 75000 £ per year.
Sapiens is seeking a Centre of Excellence Associate to drive consistency, rigor, and quality in project management governance across Professional Services Operations. This dual-focus role combines governance and controls with delivery excellence and project management enablement within a SaaS-oriented delivery model.
Location/working model: London (Flexible Hybrid) or UK (Remote)
About the role:
- Governance & Controls: Defining standard project lifecycle governance including scope control, change management, decision rights and escalation paths, project health KPIs (timelines, quality, velocity), reporting standards, and risk management. Establishing feedback loops and forums and owning accounts governance and support unifications.
- Delivery Excellence & Learning: Enabling delivery flows, development cadences, data standards, and PM enablement. Defining milestone planning and acceptance criteria, development lifecycles, and systems replacements/enhancements. Maintaining lessons learned processes with implementation into customer, PM, delivery, and quality standards, and a centralized knowledge repository.
Sitting at the centre of PS Ops during Sapiens' SaaS transition, this role offers broad portfolio exposure and the opportunity to build deep expertise in delivery governance, controls, continuous improvement, and decision frameworks, supporting the continued maturity of the PS Ops function and Sapiens' ongoing growth.
Key Responsibilities:
- Governance & Controls: Define and maintain standard project lifecycle governance including scope control, milestone entry/exit criteria, and change management across PS engagements. Maintain and drive adoption of governance model, escalation paths, and decision rights across projects. Own project health KPIs standards in partnership with Finance and PS delivery functions. Create and own reporting standards and implement into new systems. Establish feedback loops and forums for risks and lessons learned; act as point of reference for governance clarity. Own accounts governance and support unifications across the portfolio. Monitor adherence to governance and control standards; identify gaps, risks, or inconsistencies and drive corrective actions.
- Delivery Excellence & Learning: Enable delivery flows, development cadences, data standards, and PM enablement, ensuring standards are practical and consistently applied. Own milestone plan governance, acceptance criteria, and quality gates across delivery engagements. Define and operate standardized lessons learned processes and implement into customer, PM, delivery, and quality standards. Maintain a central knowledge repository and promote a learning culture beyond compliance. Own development lifecycles and support systems replacements/enhancements.
- Collaboration: Define tooling requirements and data standards with enterprise systems teams; continued ownership of enablement materials. Collaborate cross-functionally with Delivery, PS Ops, Finance, and PMOs to embed standards into ways of working, tools, and operating cadences.
Expected Experience:
- 7+ years of experience supporting project, program, or portfolio governance within delivery operations or PMO.
- Experience working for a born-in-the-cloud software company, and strong familiarity with cloud-native commercial models is preferred.
- Experience supporting the application of project scope control, change management standards, projects health KPIs, risk management across multiple projects, ensuring consistency across workstreams and stakeholder groups.
- Demonstrated involvement in milestone planning and acceptance practices, with an understanding of stage gates, deliverables, and what “good” looks like at key points in the delivery lifecycle.
- Strong foundation in applying governance frameworks, with the ability to navigate escalation routes, decision rights, and control points for complex delivery environments.
- Hands-on exposure to lessons learned, knowledge repositories, retrospectives, and turning delivery insights into actionable change.
- Proven ability to work cross-functionally with delivery teams, PS operations, and enablement functions, driving standards adoption through collaboration.
Professional Services Operations & Governance Partner in London employer: Sapiens
Sapiens is an exceptional employer that fosters a culture of collaboration and continuous improvement, making it an ideal place for professionals seeking to excel in project management governance. With flexible hybrid working options in London or remote across the UK, employees benefit from a supportive environment that prioritises learning and development, alongside opportunities to engage with diverse projects within a SaaS-oriented delivery model. The company is committed to driving excellence and innovation, ensuring that team members can grow their expertise while contributing to Sapiens' ongoing success.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Operations & Governance Partner in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values, projects, and challenges. This way, you can tailor your answers to show how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online tools. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Professional Services Operations & Governance Partner in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in project management governance and delivery excellence. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Experience:When detailing your past roles, focus on your experience with governance frameworks and project health KPIs. We love seeing concrete examples of how you've driven consistency and quality in previous positions.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly. Clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sapiens
✨Know Your Governance Frameworks
Make sure you brush up on governance frameworks relevant to project management. Be ready to discuss how you've applied these in past roles, especially in SaaS environments. This will show that you understand the importance of scope control and decision rights.
✨Demonstrate Delivery Excellence
Prepare examples of how you've enabled delivery flows and maintained quality standards in previous projects. Highlight your experience with milestone planning and acceptance criteria, as this role is all about ensuring excellence in delivery.
✨Showcase Your Collaborative Spirit
This position requires cross-functional collaboration, so be ready to share instances where you've worked with different teams. Discuss how you’ve driven standards adoption and improved processes through teamwork, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in governance and controls. Think of specific challenges you've faced in project management and how you navigated them, particularly focusing on risk management and corrective actions.
