At a Glance
- Tasks: Drive project management excellence and governance across Professional Services Operations.
- Company: Join Sapiens, a leading SaaS company with a focus on innovation.
- Benefits: Flexible hybrid or remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a strong emphasis on continuous improvement and learning.
- Why this job: Be at the forefront of SaaS transition and make a real impact in project delivery.
- Qualifications: 7+ years in project governance and experience in cloud-native environments.
The predicted salary is between 60000 - 75000 € per year.
Sapiens is seeking a Centre of Excellence Associate to drive consistency, rigor, and quality in project management governance across Professional Services Operations. This dual-focus role combines governance and controls with delivery excellence and project management enablement within a SaaS-oriented delivery model.
Location/working model: London (Flexible Hybrid) or UK (Remote)
About the role:
- Governance & Controls: Defining standard project lifecycle governance including scope control, change management, decision rights and escalation paths, project health KPIs (timelines, quality, velocity), reporting standards, and risk management. Establishing feedback loops and forums and owning accounts governance and support unifications.
- Delivery Excellence & Learning: Enabling delivery flows, development cadences, data standards, and PM enablement. Defining milestone planning and acceptance criteria, development lifecycles, and systems replacements/enhancements. Maintaining lessons learned processes with implementation into customer, PM, delivery, and quality standards, and a centralized knowledge repository.
Sitting at the centre of PS Ops during Sapiens' SaaS transition, this role offers broad portfolio exposure and the opportunity to build deep expertise in delivery governance, controls, continuous improvement, and decision frameworks, supporting the continued maturity of the PS Ops function and Sapiens' ongoing growth.
Key Responsibilities:
- Governance & Controls: Define and maintain standard project lifecycle governance including scope control, milestone entry/exit criteria, and change management across PS engagements. Maintain and drive adoption of governance model, escalation paths, and decision rights across projects. Own project health KPIs standards in partnership with Finance and PS delivery functions. Create and own reporting standards and implement into new systems. Establish feedback loops and forums for risks and lessons learned; act as point of reference for governance clarity. Own accounts governance and support unifications across the portfolio. Monitor adherence to governance and control standards; identify gaps, risks, or inconsistencies and drive corrective actions.
- Delivery Excellence & Learning: Enable delivery flows, development cadences, data standards, and PM enablement, ensuring standards are practical and consistently applied. Own milestone plan governance, acceptance criteria, and quality gates across delivery engagements. Define and operate standardized lessons learned processes and implement into customer, PM, delivery, and quality standards. Maintain a central knowledge repository and promote a learning culture beyond compliance. Own development lifecycles and support systems replacements/enhancements.
- Collaboration: Define tooling requirements and data standards with enterprise systems teams; continued ownership of enablement materials. Collaborate cross-functionally with Delivery, PS Ops, Finance, and PMOs to embed standards into ways of working, tools, and operating cadences.
Expected Experience:
- 7+ years of experience supporting project, program, or portfolio governance within delivery operations or PMO.
- Experience working for a born-in-the-cloud software company, and strong familiarity with cloud-native commercial models is preferred.
- Experience supporting the application of project scope control, change management standards, projects health KPIs, risk management across multiple projects, ensuring consistency across workstreams and stakeholder groups.
- Demonstrated involvement in milestone planning and acceptance practices, with an understanding of stage gates, deliverables, and what “good” looks like at key points in the delivery lifecycle.
- Strong foundation in applying governance frameworks, with the ability to navigate escalation routes, decision rights, and control points for complex delivery environments.
- Hands-on exposure to lessons learned, knowledge repositories, retrospectives, and turning delivery insights into actionable change.
- Proven ability to work cross-functionally with delivery teams, PS operations, and enablement functions, driving standards adoption through collaboration.
Professional Services Operations Excellence Partner in London employer: Sapiens
Sapiens is an exceptional employer that fosters a culture of collaboration and continuous improvement, making it an ideal place for professionals seeking to excel in project management governance. With flexible hybrid working options in London or remote across the UK, employees benefit from a supportive environment that prioritises learning and development, alongside opportunities to engage with diverse projects during the company's SaaS transition. Join Sapiens to be part of a forward-thinking team that values innovation and empowers its members to drive impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Operations Excellence Partner in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their goals, especially in project management and governance.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience fits the role of a Professional Services Operations Excellence Partner. Highlight your governance and delivery excellence skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Professional Services Operations Excellence Partner in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in project management governance and delivery excellence, as these are key aspects of the position we're looking to fill.
Showcase Relevant Experience:When detailing your work history, focus on your 7+ years of experience in project governance and any specific achievements that demonstrate your ability to drive consistency and quality in operations. We want to see how you've made an impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance. Remember, clarity is key in project management!
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application goes directly to us and helps streamline the process. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sapiens
✨Know Your Governance Frameworks
Make sure you brush up on your knowledge of project lifecycle governance, especially around scope control and change management. Be ready to discuss how you've applied these frameworks in past roles, as this will show your understanding of the key responsibilities outlined in the job description.
✨Showcase Your Delivery Excellence Experience
Prepare examples that highlight your experience with delivery flows and milestone planning. Think about specific projects where you’ve defined acceptance criteria or implemented lessons learned processes, as these will demonstrate your capability in driving delivery excellence.
✨Emphasise Cross-Functional Collaboration
This role requires collaboration across various teams, so be prepared to share instances where you've successfully worked with different departments. Highlight how you’ve embedded standards into ways of working and tools, as this aligns perfectly with what Sapiens is looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about Sapiens' current governance model and how they measure project health KPIs. This not only shows your interest in the role but also your proactive approach to understanding their operations and how you can contribute to their success.
