Sapiens is hiring a Director of PS Operations & Delivery - a role at the heart of our Professional Services function. You’ll own the operational and strategic engine that powers delivery excellence across the Business Unit: setting the standard for performance visibility, financial discipline, and scalable process while acting as a trusted
This is a role for someone who thinks strategically, executes with precision, and knows how to bring others along with them. If you’re ready to shape how a high-performing PS function runs - and grows - we’d love to hear from you.
Location: London - WC2 (Flexible Hybrid working model)
More About the Role ...
As Director of PS Operations & Delivery, you will define and drive the operational foundations that enable the Professional Services function to scale with confidence. You’ll lead cross-functional alignment, own performance and financial governance, and champion the process improvements that make the whole team more effective.
This is a role that sits at the intersection of strategy and execution - equally comfortable shaping long-term direction and rolling up your sleeves to get things done. You’ll carry real influence with senior stakeholders and, as the function grows, build and lead a team of your own.
Key Responsibilities ...
Strategic Leadership & Thought Partnership
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Serve as a trusted strategic advisor to the PS Lead, bringing structured thinking to operational and business challenges
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Drive cross-functional alignment across Delivery, Finance, Sales, and other functions - facilitating decision-making with clarity and confidence
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Lead ad hoc strategic analysis and insight generation for PS leadership and key stakeholders
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Contribute to the PS function’s longer-term planning and organisational direction
Financial Control & Commercial Governance
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Own financial performance oversight across the PS portfolio, working in close partnership with Finance
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Direct resource allocation and capacity planning across the BU to ensure delivery health and margin integrity
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Maintain rigorous CRM governance and pipeline hygiene — ensuring leadership always has an accurate picture
Performance Visibility & Reporting
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Define and own the KPI framework that gives complete visibility across the PS & Delivery function
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Set and uphold reporting standards, working with Programme Directors on portfolio-level status and progress tracking
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Lead performance reporting for strategic initiatives, including AI programmes and cross-functional workstreams
Governance, Process & Delivery Excellence
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Lead the design and implementation of scalable, standardised processes that remove operational friction and raise the bar on delivery consistency
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Partner with Programme Directors to ensure execution alignment and governance rigour across the portfolio
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Own the CLM system - including contract approval workflows and internal governance cycles
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Maintain the Delivery organisational structure, keeping it accurate and fit for purpose as the function evolves
Knowledge Management & Internal Communications
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Own the central knowledge repository - ensuring it is structured, current, and actively used
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Drive the standardisation and embedding of lessons learned across project delivery
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Lead BU Town Halls and shape the internal communications rhythm that keeps the team connected and informed
Commercial Support
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Bring operational leadership to RFP responses and proposal preparation, coordinating across Sales, Delivery, and SMEs to produce compelling, high-quality bid content
AI & Automation
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Champion the adoption of AI-driven tools for reporting automation, workflow optimisation, and data analysis - identifying opportunities to embed smarter ways of working across the function
People Leadership
While this role is initially an individual contributor position, it carries a clear people leadership trajectory. As the PS function grows, you will be expected to build, lead, and develop a small operations team - setting direction, managing performance, and creating an environment where people do their best work.
What We’re Looking For ...
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Proven experience in a senior operations, programme, or delivery leadership role - ideally within a Professional Services or consulting environment
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Strong financial acumen with direct experience of budget management, forecasting, and commercial governance
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Exceptional stakeholder management skills - able to influence and advise at senior leadership level
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A track record of designing and implementing process improvement at scale
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Comfortable working across strategy and execution, and in ambiguous, fast-moving environments
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Experience with AI or automation tools applied to operational workflows is a strong advantage
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People management experience, or a demonstrated readiness to step into a leadership remit
