At a Glance
- Tasks: Lead AI adoption and enablement, transforming innovative agents into production-ready solutions.
- Company: Join a forward-thinking tech company in London with a hybrid work model.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with leadership opportunities across multiple accounts and products.
- Why this job: Make a real impact by bridging technology and business, driving measurable results.
- Qualifications: Experience in AI, stakeholder management, and a passion for delivering fast results.
Join us as our Director of AI Adoption & Enablement and play a pivotal role in taking AI agents from R&D and delivery builds into production-grade capabilities that deliver real, measurable customer value. This is role managing a team across multiple accounts and products, and acting as the bridge between the agent build programme, Professional Services, Sales, and AI programme teams. If you are a hands-on AI practitioner with experience to manage stakeholders from BU managers to C-level, the technical depth to deep-dive into why a specific agent isn't working, and a bias for fast, measurable results - we'd love to hear from you.
Working model/location: Hybrid (flexible), London
Role Purpose:
The AI Enablement Director owns everything that happens once AI agents are built anywhere in the company – hardening, cataloguing, and operationalising them into production-grade capabilities, closing the feedback loop between end users and builders, and measuring adoption and efficiency gains.
The role requires equal parts technical depth, consultative credibility, analytical rigour, and business fluency, with expertise to go deep into why a specific agent use case succeeded or failed rather than speak about AI at a high level.
What you will do:
Adoption Tracking & Measurement
- Maintain a live view of tactical agent deployment across PS teams, which agents are deployed, with which accounts, at what stage of adoption.
- Identify patterns in adoption data, what is working, where uptake is stalling, and what the root causes are and turn those insights into actionable recommendations.
- Produce regular adoption reporting for programme leadership
Use Case Routing & Account Strategy
- Assess the pipeline of available agent use cases and map them to the right accounts based on delivery maturity, relationship context, and commercial fit.
- Work with PS delivery leads and the CRO's team to sequence agent deployment in a way that maximises both delivery success and commercial value.
- Flag where use case demand exists in the field but is not yet being met by the build programme, feeding that signal back into pipeline prioritisation.
Commercial Bridge
- Connect delivery outcomes what agents are achieving, where they are creating measurable value back into the commercial conversation with customers and prospects.
- Support the CRO and account teams with materials, case evidence, and data to make the commercial case for agent deployment.
- Work closely with the pricing and packaging workstream to ensure adoption data informs subscription and consumption model development.
PS Field Enablement
- Serve as the primary interface between the build programme and PS delivery teams translating what is being built into practical guidance for PS leads on how to deploy it.
- Develop enablement materials, playbooks, and onboarding guides that allow PS teams to adopt agents confidently without requiring constant central support.
- Identify where PS capability gaps are limiting adoption and escalate or address accordingly.
Team & Stakeholder Leadership
- Lead and grow a team spanning multiple accounts and products.
- Operate with the seniority to push back constructively on R&D leadership when an agent isn't production-ready, and to represent field and account needs credibly with BU managers and C-level stakeholders.
- Absorb pressure and scrutiny from both sides of the build – R&D and the field – while staying systematic and calm under challenge.
What we are looking for:
- Background in Professional Services delivery ideally within enterprise SaaS, InsurTech, or a related sector with direct experience of delivery lifecycle management.
- A genuine AI agent builder – you should have built and worked deeply enough with agents to understand exactly what they do, how they're built, and why they fail, and be able to deep-dive into specific technical details.
- Track record of building measurement frameworks, tracking adoption programmes, or leading change management initiatives in complex organisations.
- Commercial exposure: comfortable engaging in account strategy conversations and translating delivery outcomes into commercial language.
- Proven experience operating at director/senior stakeholder level – credible with R&D leadership, BU managers, and C-level executives, even under pressure.
- A bias for fast, measurable delivery – a track record of delivering results in short, defined timeframes.
- People management experience is required.
lisa.smith@sapiens.com is your contact for this position but we kindly request that you apply via our website or LinkedIn.
Director AI Adoption & Enablement in London employer: Sapiens
Sapiens is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for experienced professionals to thrive. With a strong commitment to employee growth, we offer extensive training and development opportunities, alongside a competitive benefits package that supports work-life balance. Located in a dynamic environment, our team enjoys the unique advantage of working on cutting-edge cloud technologies while contributing to impactful solutions in the SaaS space.
StudySmarter Expert Advice🤫
We think this is how you could land Director AI Adoption & Enablement in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director AI Adoption & Enablement at Sapiens!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sapiens or be willing to refer you for that Director AI Adoption & Enablement position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sapiens who’s on the lookout for their next Director AI Adoption & Enablement star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director AI Adoption & Enablement role at Sapiens!
We think you need these skills to ace Director AI Adoption & Enablement in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sapiens. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sapiens
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sapiens. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
