We're looking for an IT Business Partner for GTM who will be the single point of accountability between IT and the Go-to-Market organisation, owning the application roadmap and change-order budget for Salesforce and the data/analytics and AI capabilities built on top of it.
The role turns IT from a shared-services back office into an embedded partner that ships what Sales, Renewals, and GTM Strategy need, funds it transparently, and is judged on business outcomes - not tickets closed.
Location & working model: London, Hybrid (flexible)
Responsibilities:
- Own the Salesforce roadmap end-to-end: configuration, integrations (marketing, CPQ, contract systems), and data model integrity.
- Partner with GTM leadership - including regional sales leads and the Global Renewals organisation - to turn priorities into a costed, sequenced change backlog.
- Act as IT's delivery interface into the GTM AI use-case build led by the central AI team: resourcing, environment readiness, and production handover once agents are built.
- Drive accountability for data quality across GTM data, ensuring issues are owned by the business rather than IT.
- Manage the GTM change-order budget and report spend and value delivered monthly.
- Shape solution direction for the business applications in scope, evaluating options and recommending configuration or platform approaches aligned to organizational standards.
- Govern the intake and prioritization of business change requests, assessing business value, feasibility, and risk before committing them to the delivery queue.
- Own the quality and traceability of requirements documentation, validating business acceptance before changes are released into production.
Requirements:
- 8+ years in IT business-partnering, systems ownership, or platform product management, ideally in a PE-owned or high-growth software company.
- Comfortable owning a budget and a change-order backlog - this is a P&L-adjacent, strategic role.
- Data-literate, with a track record of driving accountability for data quality across business stakeholders.
- Direct communicator, comfortable in exec and leadership rooms, able to say no and hold a boundary.
- Direct, hands-on Salesforce administration or platform-ownership experience at scale (Admin/Advanced Admin certification a plus).
- Exposure to AI agent or automation build cycles, and to working alongside a central AI/Data function rather than owning AI delivery directly.
- Proven track record working for a Born-in-the-Cloud or Cloud-Native technology company - must have.
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IT Business Partner – Go-to-Market (GTM) employer: Sapiens
Sapiens is an exceptional employer, offering a dynamic work environment in London or Cardiff that fosters innovation and collaboration. With a strong focus on employee growth, Sapiens provides opportunities for professional development in cutting-edge insurance solutions, while promoting a culture of accountability and client-centric outcomes. The hybrid working model enhances work-life balance, making it an attractive choice for those seeking meaningful and rewarding employment.
