At a Glance
- Tasks: Lead transformative customer programmes in the insurance sector, driving digital and AI-driven change.
- Company: Join a forward-thinking company at the forefront of insurance transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer value.
- Why this job: Shape the future of insurance while making a real impact on customer success.
- Qualifications: Proven experience in delivery leadership and deep knowledge of the insurance industry.
The predicted salary is between 70000 - 90000 £ per year.
Shape the future of insurance transformation at some of the industry's most important organisations. You will lead complex, enterprise-wide customer programmes that sit at the heart of digital and AI-driven change. Partnering with C-suite stakeholders and Sapiens leadership, you'll drive delivery excellence, accelerate customer value, and ensure every Programme delivers measurable business outcomes.
This is a unique opportunity for a seasoned delivery leader to combine deep insurance expertise, commercial acumen, and AI-native ways of working to influence both customer success and long-term growth.
You will own the execution and delivery integrity of Sapiens customer programs. This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The DCVD is a senior delivery leader who brings deep insurance industry fluency, commercial discipline, and the judgement to manage complex, multi-workstream programs with clarity and speed.
The role is accountable for ensuring that every milestone is delivered to an agreed exit criteria, that every risk is visible before it becomes a crisis, and that the delivery model operates at the pace that shortens time-to-value for the customer. The DCVD operates an AI-native delivery model in which the execution layer is progressively automated, enabling the role to focus on discernment, governance, and the customer relationship.
The role works in close partnership with the Customer Success team, together stewarding the Customer Value Journey – the end-to-end path from implementation through to long-term success and value realization. Commercial outcomes – NRR, ARR, account margin, and customer reference ability – are shared responsibilities.
Key Responsibilities:
- Program Delivery: the CS team owns the commercial relationship and expansion trajectory. Together, the DCVD and CS team own the Customer Value Journey – the handoff between these functions is deliberate, documented, and clean. Customer health is a shared metric.
- Resource Orchestration
Director, Customer Value Delivery employer: Sapiens
At Sapiens, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Director in Customer Value Delivery, you will not only lead transformative projects within the insurance sector but also benefit from our commitment to employee growth through continuous learning opportunities and a supportive work environment. Located in a vibrant area, our team enjoys a dynamic workplace that values diversity and encourages meaningful contributions to drive customer success and long-term growth.
