Delivery CritSit Expert

The CritSit Industry Expert is a senior member of the Critical Situations team. Your mission is to rapidly diagnose, stabilise and resolve complex customer crises on Sapiens insurance platforms, combining deep insurance expertise, technical curiosity, rigorous root cause analysis and unconventional problem solving.

You are an insurance expert with an engineering mindset who takes personal ownership of finding a viable solution. You work out what the product should be doing, what it is doing and what the business needs, then define the fix and drive it to resolution with Product Engineering, Delivery and CloudOps.

You bring deep expertise in one line of business: P&C, Life and Annuities, or Reinsurance. You stay composed when the customer is under pressure, explain complex problems simply, and insist on root cause rather than symptom relief.

This is an individual contributor role reporting to Critical Situations leadership, working alongside CritSit Managers, Engineering, Delivery and Support. Based at a regional hub, hybrid, with on-site visits at short notice.

• 10+ years in insurance core systems, on the insurer, consultancy or vendor side, with deep expertise in one line: P&C, Life and Annuities, or Reinsurance.
• Process depth in that line: product and rating, policy administration, billing and claims; for Reinsurance, treaty and facultative, cessions, bordereaux and accounting.
• Strong product knowledge of core insurance platforms, with a working understanding of data models, integrations and data migration, enough to analyse problems and direct technical teams.
• Strong business analysis skills, including requirements elicitation, process mapping, impact analysis and root cause analysis.
• Practical experience applying AI to problem solving, such as analysing logs, documentation and past cases, with sound judgement to verify outputs and protect customer data.
• A track record of resolving live problems in production or troubled implementations by defining the solution and working with technical teams to deliver it.
• Ability to explain complex problems simply to executives and engineers alike.
• Fluent English, hybrid working from a regional hub, and availability to be on site at short notice.

The CritSit Industry Expert is a senior member of the Critical Situations team. Your mission is to rapidly diagnose, stabilise and resolve complex customer crises on Sapiens insurance platforms, combining deep insurance expertise, technical curiosity, rigorous root cause analysis and unconventional problem solving.

An advantage: experience of Sapiens platforms such as IDIT, CoreSuite and ReinsurancePro, cloud and SaaS experience, an underwriting or actuarial background, and data analysis skills or a business analysis certification.
Job Responsibilities