At a Glance
- Tasks: Ensure customer success and growth by managing relationships and addressing issues proactively.
- Company: Sapiens International, a global leader in insurance software solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Join a dynamic team focused on innovation and customer success.
- Why this job: Make a real impact on customer satisfaction and drive business success.
- Qualifications: 5+ years in customer-facing roles with strong relationship management skills.
The predicted salary is between 40500 - 49500 £ per year.
Sapiens International is a global provider of core software for the insurance industry, serving Property track and report on adoption, usage, and health metrics, and act early where an account starts to slip.
Run a consistent, standardised review cycle and build templated Customer Success plans that connect each customer's business goals to the value they get from Sapiens.
Protect the retention floor: identify at-risk accounts early and orchestrate and mediate escalation resolution by pulling in the right internal stakeholders.
Orchestrate Sales, Support, Delivery, Product, and Enablement so the customer experiences one coordinated relationship, coordinating training and resources as needed.
Identify expansion (cross-sell and upsell) opportunities aligned to the customer's strategy and pass them to Sales to progress.
You own the signal, not the sale.
Use AI-assisted monitoring and standard health triggers to run a larger book efficiently.
Scope: You own the customer's success and growth from point of sale onward.
You do not carry a sales quota or close deals, run support tickets, or run implementation projects – Sales, Support, and Delivery own those.
You protect retention, flag expansion, and escalate on the customer's behalf.
Experience
Required: 5+ years in a customer-facing role (Customer Success, account management, consulting, or customer support) managing a portfolio of accounts, including relationship management and issue resolution.
A track record of building Customer Success plans and delivering measurable retention and account-health outcomes (e. g. gross retention, NPS).
Experience running a consistent, playbook-led Customer Success motion across many accounts at once.
Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders.
Commercial and business acumen – able to understand and speak to customers' business drivers.
Strong prioritisation and reporting skills; able to synthesise and communicate key insights.
Able to work autonomously with ownership and accountability, with a design-thinking, root-cause approach to problem-solving.
Desirable: Insurance domain experience (P
Customer Success Manager employer: Sapiens
Sapiens is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for experienced professionals to thrive. With a strong commitment to employee growth, we offer extensive training and development opportunities, alongside a competitive benefits package that supports work-life balance. Located in a dynamic environment, our team enjoys the unique advantage of working on cutting-edge cloud technologies while contributing to impactful solutions in the SaaS space.
