At a Glance
- Tasks: Manage customer renewals and drive retention through proactive engagement and support.
- Company: Join Sapiens, a global leader in AI-driven insurance software.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
- Why this job: Make a real impact on customer success and revenue while working with innovative technology.
- Qualifications: 5+ years in renewals or customer success, strong analytical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Sapiens is seeking an additional Renewal Operations Manager who will be responsible for executing renewal activities to drive customer retention, maximize renewal rates, and support predictable recurring revenue. This role manages a portfolio of customer renewals, working closely with Customer Success, Sales, and Finance to ensure timely, value-driven renewal outcomes and a smooth customer experience. The ideal candidate is detail-oriented, commercially minded, data-driven, and comfortable engaging directly with customers to manage contracts, mitigate risk, and support expansion opportunities.
Key Responsibilities
- Manage a portfolio of customer renewals, ensuring timely execution and high renewal rates.
- Own day-to-day renewal activities, including outreach, coordination, pricing discussions, and contract execution.
- Partner with Customer Success to understand customer health, adoption, and renewal risk.
- Proactively engage customers ahead of renewal dates to reinforce value and address concerns.
- Support negotiations for renewals, including commercial terms, in line with company guidelines.
Operational & Commercial Support
- Maintain accurate renewal pipelines, forecasts, and CRM data to support reporting and visibility.
- Follow established renewal playbooks, pricing frameworks, and escalation paths.
- Collaborate with Sales on identified upsell and cross-sell opportunities within the renewal cycle.
- Partner with Finance on contract terms, pricing approvals, and renewal documentation.
- Identify process gaps or inefficiencies and provide feedback to improve renewal operations.
Performance & Insights
- Track and analyze renewal outcomes, including churn, contraction, and expansion drivers.
- Contribute to reporting on renewal performance, risks, and trends.
- Support initiatives aimed at improving customer retention and long-term value.
Key requirements
- 5+ years of experience in Renewals, Sales, Customer Success, or Revenue Operations.
- Strong understanding of SaaS or subscription-based business models.
- Proven experience managing customer renewals and commercial discussions.
- Analytical mindset with the ability to manage forecasts, metrics, and CRM data.
- Strong communication skills and ability to build trust with customers and internal stakeholders.
- Experience working with cross-functional teams in a global or distributed organization.
- Familiarity with customer lifecycle management and adoption metrics.
Renewal Operations Manager employer: Sapiens International
Sapiens is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong focus on employee growth, Sapiens provides ample opportunities for professional development and career advancement within the thriving SaaS industry. Employees benefit from a supportive environment that values data-driven decision-making and customer engagement, making it a rewarding place to contribute to meaningful projects while enjoying the vibrancy of city life.
