Sapiens International Corporation N.V. seeks a Regional Lead for Customer Service Management in London to drive strategic direction and operational excellence of a regional CSM organization, aligned to six pillars and global service standards.
You will build a high-performing team and orchestrate cross-functional collaboration to ensure superior customer outcomes. This role demands 12+ years in enterprise SaaS CS leadership, global team experience, and ITIL/ServiceNow fluency.
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Regional Head of AI-Driven Customer Service employer: Sapiens International
At Sapiens International Corporation N.V., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our hybrid working model provides flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a rapidly evolving industry. Join us to be part of a forward-thinking team that is shaping the future of AI-centric, SaaS-based insurance software, where your contributions will directly impact our success and the experiences of over 600 insurers worldwide.
