At a Glance
- Tasks: Drive project management excellence and governance across Professional Services Operations.
- Company: Join Sapiens, a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Flexible hybrid or remote work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a strong focus on learning and development.
- Why this job: Make a real impact by enhancing project delivery and governance in a dynamic environment.
- Qualifications: 7+ years in project governance, experience in cloud software preferred.
The predicted salary is between 60000 - 75000 € per year.
Sapiens is seeking a Centre of Excellence Associate to drive consistency, rigor, and quality in project management governance across Professional Services Operations. This dual‑focus role combines governance & controls with delivery excellence & project management enablement within a SaaS‑oriented delivery model.
Location/working model: London (Flexible Hybrid) or UK (Remote)
About the role:
- Governance & Controls: Defining standard project lifecycle governance including scope control, change management, decision rights and escalation paths, project health KPIs (timelines, quality, velocity), reporting standards, and risk management. Establishing feedback loops & forums and owning accounts governance and support unifications.
- Delivery Excellence & Learning: Enabling delivery flows, development cadences, data standards, and PM enablement. Defining milestone planning & acceptance criteria, development lifecycles, and systems replacements/enhancements. Maintaining lessons learned processes with implementation into customer, PM, delivery, and quality standards, and a centralized knowledge repository.
Key Responsibilities
- Governance & Controls: Define and maintain standard project lifecycle governance including scope control, milestone entry/exit criteria, and change management across PS engagements. Maintain and drive adoption of governance model, escalation paths, and decision rights across projects. Own project health KPIs standards in partnership with Finance and PS delivery functions. Create and own reporting standards and implement into new systems. Establish feedback loops & forums for risks and lessons learned; act as point of reference for governance clarity. Own accounts governance and support unifications across the portfolio. Monitor adherence to governance and control standards; identify gaps, risks, or inconsistencies and drive corrective actions.
- Delivery Excellence & Learning: Enable delivery flows, development cadences, data standards, and PM enablement, ensuring standards are practical and consistently applied. Own milestone plan governance, acceptance criteria, and quality gates across delivery engagements. Define and operate standardized lessons learned processes and implement into customer, PM, delivery, and quality standards. Maintain a central knowledge repository and promote a learning culture beyond compliance. Own development lifecycles and support systems replacements/enhancements. Define tooling requirements and data standards with enterprise systems teams; continued ownership of enablement materials. Collaborate cross‑functionally with Delivery, PS Ops, Finance, and PMOs to embed standards into ways of working, tools, and operating cadences.
Expected Experience
- 7+ years of experience supporting project, program, or portfolio governance within delivery operations or PMO.
- Experience working for a born‑in‑the‑cloud software company, and strong familiarity with cloud‑native commercial models is preferred.
- Experience supporting the application of project scope control, change management standards, projects health KPIs, risk management across multiple projects, ensuring consistency across workstreams and stakeholder groups.
- Demonstrated involvement in milestone planning and acceptance practices, with an understanding of stage gates, deliverables, and what “good” looks like at key points in the delivery lifecycle.
- Strong foundation in applying governance frameworks, with the ability to navigate escalation routes, decision rights, and control points for complex delivery environments.
- Hands‑on exposure to lessons learned, knowledge repositories, retrospectives, and turning delivery insights into actionable change.
- Proven ability to work cross‑functionally with delivery teams, PS operations, and enablement functions, driving standards adoption through collaboration.
Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.
Professional Services Operations Excellence Partner in London employer: Sapiens International
Sapiens is an exceptional employer that fosters a culture of collaboration and continuous learning, making it an ideal place for professionals seeking to excel in project management governance. With a flexible hybrid working model based in London, employees benefit from a supportive environment that prioritises diversity and inclusion, alongside ample opportunities for personal and professional growth within the dynamic SaaS landscape. Join us to be part of a team that values innovation and excellence in every project.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Operations Excellence Partner in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you fit into their world, especially around governance and project management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Professional Services Operations Excellence Partner in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Professional Services Operations Excellence Partner role. Highlight your experience in project management governance and how it aligns with our needs at Sapiens. We want to see how you can drive consistency and quality!
Showcase Relevant Experience:When detailing your work history, focus on your 7+ years of experience in project governance and delivery operations. Use specific examples that demonstrate your familiarity with cloud-native models and your ability to manage risks and KPIs effectively. This is your chance to shine!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. Remember, we appreciate clarity just as much as you do in project management!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sapiens!
How to prepare for a job interview at Sapiens International
✨Know Your Governance Inside Out
Make sure you understand the key aspects of project lifecycle governance, including scope control and change management. Be ready to discuss how you've applied these principles in your previous roles, as this will show your familiarity with the expectations of the position.
✨Demonstrate Delivery Excellence
Prepare examples that highlight your experience in enabling delivery flows and maintaining quality standards. Think about specific projects where you defined milestone planning or implemented lessons learned processes, as these will showcase your ability to drive excellence in project management.
✨Showcase Cross-Functional Collaboration
This role requires working closely with various teams, so be prepared to share instances where you've successfully collaborated across functions. Highlight how you’ve driven standards adoption and improved ways of working through teamwork, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific governance challenges or project management scenarios. Practise articulating your thought process and decision-making skills, as this will demonstrate your strategic thinking and problem-solving abilities in a complex delivery environment.
