At a Glance
- Tasks: Keep operations running smoothly and support leadership with insightful reporting and process improvements.
- Company: Join Sapiens, a dynamic company at the forefront of professional services.
- Benefits: Enjoy flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
- Why this job: Be the backbone of our team, driving efficiency and making a real impact.
- Qualifications: Experience in professional services and strong analytical skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
Sapiens is hiring a PS Operations & Delivery Lead - a key role at the heart of our Professional Services function. You'll keep the operational engine running smoothly, supporting senior leadership with sharp reporting, financial tracking, and process improvement that makes the whole team more effective. If you're highly organized, analytically minded, and thrive when you're the person who makes things happen behind the scenes, we'd love to hear from you.
More about the role: This role serves as the operational backbone of the Professional Services Delivery function, driving its seamless daily operations with a proactive, solutions-oriented mindset. Collaborating cross-functionally, manage communications, administrative workflows, and implement processes that drive efficiency. Provide PS strategic clarity, financial discipline, and delivery excellence by streamlining processes, owning performance visibility, and enabling the BU to scale efficiently. This role is equal parts analyst, programme coordinator, and operator - comfortable moving between high-level strategic support and detailed execution.
Key Responsibilities
- Act as a trusted thought partner to the PS Lead on operational and strategic topics
- Support cross-functional alignment, problem-solving, and decision-making with structured insights
- Produce ad hoc analyses and data consolidation for the PS Lead, Programme Directors, and key stakeholders
- Monitor and control programmes financial performance working with Finance
- Monitor resource allocation and capacity alignment across the BU
- Maintain CRM opportunity governance and pipeline hygiene
- Establish and maintain health KPIs covering all aspects of PS & Delivery function
- Create and own reporting standards, working with Programme Directors on status reporting cadence and progress tracking across the portfolio
- Track strategic initiatives including AI programmes and cross-team workstreams
- Lead process standardisation initiatives and continuous enablement to remove operational inefficiencies
- Work closely with Programme Directors to ensure execution alignment and workflow consistency
- Manage the CLM system – internal contract approval cycles and governance
- Maintain the Delivery organisational structure and keep it accurate and current
- Own, maintain and promote the central knowledge repository – structured, accessible, and up-to-date
- Drive standardisation of lessons learned and their implementation in projects delivery
- Organise and facilitate BU Town Halls and internal communications rhythms
Key Requirements
- Experience supporting RFP responses and proposal preparation in a professional services context
- Ability to coordinate across sales, delivery, and SMEs to produce compelling bid content
- Familiarity with AI-driven tools for reporting automation, workflow optimisation, or data analysis
Business Operations & Delivery Lead - Professional Services in London employer: Sapiens International
Sapiens is an exceptional employer, offering a dynamic work environment in the heart of London with a flexible hybrid working model. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development while ensuring a supportive atmosphere that values each team member's contributions. Join us to be part of a forward-thinking team where your operational expertise will drive meaningful impact in the Professional Services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations & Delivery Lead - Professional Services in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Know their values and how you can contribute to their success, especially in operations and delivery.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've improved processes or driven efficiency in past roles – it’s all about making things happen!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Business Operations & Delivery Lead - Professional Services in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business operations and delivery. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, include examples of how you've used data to drive decisions or improve processes in your previous roles. We love seeing numbers and results!
Highlight Cross-Functional Collaboration:This position involves working with various teams, so share experiences where you've successfully collaborated across departments. We’re looking for someone who can bridge gaps and foster teamwork.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sapiens International
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Operations & Delivery Lead role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Analytical Skills
Since this role requires a strong analytical mindset, be prepared to discuss specific examples where you've used data to drive decisions or improve processes. Think of times when your insights led to operational efficiencies or enhanced performance visibility, and be ready to share those stories.
✨Demonstrate Cross-Functional Collaboration
This position involves working closely with various teams, so highlight your experience in cross-functional collaboration. Share examples of how you've successfully coordinated with different departments to achieve common goals, and emphasise your ability to communicate effectively across teams.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that demonstrate your interest in the role and the company. For instance, ask about their current challenges in operations or how they envision the role evolving with AI-driven tools. This shows you're not just interested in the job, but also in contributing to their success.
