At a Glance
- Tasks: Keep operations running smoothly and support leadership with insightful reporting and process improvements.
- Company: Join Sapiens, a dynamic company at the forefront of professional services.
- Benefits: Enjoy flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
- Why this job: Be the backbone of our team, driving efficiency and making a real impact.
- Qualifications: Experience in professional services and strong analytical skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
Sapiens is hiring a PS Operations & Delivery Lead - a key role at the heart of our Professional Services function. You'll keep the operational engine running smoothly, supporting senior leadership with sharp reporting, financial tracking, and process improvement that makes the whole team more effective. If you're highly organized, analytically minded, and thrive when you're the person who makes things happen behind the scenes, we'd love to hear from you.
This role serves as the operational backbone of the Professional Services Delivery function, driving its seamless daily operations with a proactive, solutions-oriented mindset. Collaborating cross-functionally, manage communications, administrative workflows, and implement processes that drive efficiency. Provide PS strategic clarity, financial discipline, and delivery excellence by streamlining processes, owning performance visibility, and enabling the BU to scale efficiently. This role is equal parts analyst, programme coordinator, and operator - comfortable moving between high-level strategic support and detailed execution.
Key Responsibilities- Act as a trusted thought partner to the PS Lead on operational and strategic topics
- Support cross-functional alignment, problem-solving, and decision-making with structured insights
- Produce ad hoc analyses and data consolidation for the PS Lead, Programme Directors, and key stakeholders
- Monitor and control programmes financial performance working with Finance
- Monitor resource allocation and capacity alignment across the BU
- Maintain CRM opportunity governance and pipeline hygiene
- Establish and maintain health KPIs covering all aspects of PS & Delivery function
- Create and own reporting standards, working with Programme Directors on status reporting cadence and progress tracking across the portfolio
- Track strategic initiatives including AI programmes and cross-team workstreams
- Lead process standardisation initiatives and continuous enablement to remove operational inefficiencies
- Work closely with Programme Directors to ensure execution alignment and workflow consistency
- Manage the CLM system – internal contract approval cycles and governance
- Maintain the Delivery organisational structure and keep it accurate and current
- Own, maintain and promote the central knowledge repository – structured, accessible, and up-to-date
- Drive standardisation of lessons learned and their implementation in projects delivery
- Organise and facilitate BU Town Halls and internal communications rhythms
- Experience supporting RFP responses and proposal preparation in a professional services context
- Ability to coordinate across sales, delivery, and SMEs to produce compelling bid content
- Familiarity with AI-driven tools for reporting automation, workflow optimisation, or data analysis
Business Operations & Delivery Lead - Professional Services employer: Sapiens International
Sapiens is an exceptional employer, offering a dynamic work environment in the heart of London with a flexible hybrid working model that promotes work-life balance. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development while being part of a team that values operational excellence and strategic insight. Join us to be at the forefront of driving efficiency and making impactful contributions within our Professional Services function.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations & Delivery Lead - Professional Services
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Business Operations & Delivery Lead. Highlight your organisational and analytical strengths.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Business Operations & Delivery Lead - Professional Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Operations & Delivery Lead. Highlight your experience in operational support, financial tracking, and process improvement. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your analytical mindset and organisational skills. Tell us why you’re the perfect fit for the Professional Services team and how you can help keep our operational engine running smoothly.
Showcase Relevant Experience:When filling out your application, don’t forget to mention any experience you have with RFP responses or proposal preparation. We love seeing candidates who can coordinate across teams and produce compelling content that drives results.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sapiens International
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Operations & Delivery Lead role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Prepare Real-Life Examples
Think of specific instances from your past work where you've demonstrated the skills required for this position, such as process improvement or financial tracking. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact.
✨Show Your Analytical Mindset
Since the role requires an analytical approach, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports or analyses you've created that led to improved operational efficiency or strategic clarity.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's current challenges in professional services or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
