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- Tasks: Lead a global customer advocacy programme and create impactful case studies and success stories.
- Company: Join Sapiens, a global leader in the insurance industry with a collaborative team.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer engagement and storytelling in a dynamic environment.
- Qualifications: 5+ years in customer marketing or advocacy, with strong communication skills.
- Other info: Be part of a professional team dedicated to digital transformation in the insurance sector.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Build and manage a structured, global customer advocacy and references program
- Define processes, governance, and KPIs to scale the program
- Drive creation of:
- In-depth case studies (outcome-driven)
- Customer success snapshots (1-slide KPI stories)
- Short customer videos
Qualifications
- 5+ years in customer marketing, advocacy, product marketing, or customer success (B2B SaaS preferred)
- Experience managing customer references and/or advocacy programs
- Strong storytelling and communication skills
- Ability to work cross-functionally and drive execution
Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens' platform offers pre-integrated, low-code capabilities to accelerate customers' digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.
Customer Advocacy and References Program Manager, RoW in City of Westminster employer: Sapiens International Corporation N.V.
Contact Detail:
Sapiens International Corporation N.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocacy and References Program Manager, RoW in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current employees at Sapiens on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your storytelling skills! Prepare a few examples of how you've successfully managed customer advocacy or references in the past. Be ready to share these during interviews to demonstrate your expertise.
✨Tip Number 3
Get involved in relevant online communities or forums. Engaging with others in customer marketing or advocacy can help you learn more about the industry and even lead to job opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Sapiens team.
We think you need these skills to ace Customer Advocacy and References Program Manager, RoW in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer advocacy and references. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Storytelling Skills: Since this role involves a lot of storytelling, include examples of how you've successfully communicated customer success stories in the past. We love seeing creativity and impact in your writing!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points where necessary to make it easy for us to read through your experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing candidates who follow instructions!
How to prepare for a job interview at Sapiens International Corporation N.V.
✨Know Your Customer Advocacy Inside Out
Before the interview, dive deep into customer advocacy and references programs. Understand how they work, what KPIs are essential, and be ready to discuss your experience in managing similar programmes. This will show that you’re not just familiar with the role but genuinely passionate about it.
✨Showcase Your Storytelling Skills
Since strong storytelling is key for this position, prepare examples of how you've crafted compelling narratives from customer success stories. Bring along a few case studies or snapshots you've worked on, and be ready to explain how they drove results. This will highlight your ability to create impactful content.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams like Sales, Product, and Marketing. Think of specific instances where you successfully collaborated across departments. Be prepared to share how you navigated challenges and ensured alignment, as this will showcase your teamwork skills.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about Sapiens' customer advocacy strategies and future goals. This not only shows your interest but also helps you gauge if the company aligns with your career aspirations. Plus, it makes for a more engaging conversation!