At a Glance
- Tasks: Drive seamless operations in Professional Services, managing communications and improving processes.
- Company: Join a dynamic team focused on innovation and efficiency in professional services.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement and knowledge sharing.
- Why this job: Be the backbone of operations, making a real impact on service delivery and efficiency.
- Qualifications: Experience in financial control, proposal preparation, and familiarity with AI tools.
The predicted salary is between 50000 - 65000 £ per year.
This role serves as the operational backbone of the Professional Services Delivery function, driving its seamless daily operations with a proactive, solutions‑oriented mindset. Collaborating cross‑functionally, the incumbent will manage communications, administrative workflows, and implement processes that drive efficiency. They will provide PS strategic clarity, financial discipline, and delivery excellence by streamlining processes, owning performance visibility, and enabling the BU to scale efficiently. The role is equal parts analyst, programme coordinator, and operator – comfortable moving between high‑level strategic support and detailed execution.
Responsibilities
- Financial Control & Budget Management
- Monitor and control programme financial performance working with Finance
- Monitor resource allocation and capacity alignment across the BU
- Maintain CRM opportunity governance and pipeline hygiene
- Reporting & Performance Visibility
- Establish and maintain health KPIs covering all aspects of PS & Delivery function
- Create and own reporting standards, working with Programme Directors on status reporting cadence and progress tracking across the portfolio
- Track strategic initiatives including AI programmes and cross‑team workstreams
- Governance & Process Improvement
- Lead process standardisation initiatives and continuous enablement to remove operational inefficiencies
- Work closely with Programme Directors to ensure execution alignment and workflow consistency
- Manage the CLM system – internal contract approval cycles and governance
- Maintain the Delivery organisational structure and keep it accurate and current
- Knowledge Management
- Own, maintain and promote the central knowledge repository – structured, accessible, and up‑to‑date
- Drive standardisation of lessons learned and their implementation in projects delivery
- Organise and facilitate BU Town Halls and internal communications rhythms
Qualifications
- Commercial Support
- Experience supporting RFP responses and proposal preparation in a professional services context
- Ability to coordinate across sales, delivery, and SMEs to produce compelling bid content
- AI & Automation Fluency
- Familiarity with AI‑driven tools for reporting automation, workflow optimisation, or data analysis
Business Operations & Delivery Lead - Professional Services in City of Westminster employer: Sapiens International Corporation N.V.
As a Business Operations & Delivery Lead in our Professional Services team, you will thrive in a dynamic and collaborative work environment that prioritises innovation and efficiency. We offer competitive benefits, a strong focus on employee development, and opportunities for career advancement, all while being part of a company that values your contributions and fosters a culture of continuous improvement. Located in a vibrant area, our workplace encourages a healthy work-life balance and provides unique advantages such as access to cutting-edge technology and resources.
Contact Details:
Sapiens International Corporation N.V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations & Delivery Lead - Professional Services in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their goals, especially in areas like financial control and process improvement.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in managing communications and workflows can drive efficiency in their operations. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Business Operations & Delivery Lead - Professional Services in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Business Operations & Delivery Lead role. Highlight your experience in financial control, process improvement, and cross-functional collaboration to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in professional services can drive operational excellence. Be specific about your achievements and how they relate to our needs.
Showcase Your Analytical Skills:Since this role involves a mix of analysis and execution, make sure to highlight any relevant analytical tools or methodologies you've used. We want to see how you’ve driven efficiency and performance visibility in your previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible. Don’t miss out on this opportunity!
How to prepare for a job interview at Sapiens International Corporation N.V.
✨Know Your Numbers
Since this role involves financial control and budget management, make sure you brush up on relevant metrics and KPIs. Be ready to discuss how you've monitored financial performance in past roles and any tools you've used for reporting.
✨Showcase Your Process Improvement Skills
This position is all about streamlining processes and removing inefficiencies. Prepare examples of how you've led process standardisation initiatives or improved workflows in previous jobs. Concrete examples will show your proactive mindset.
✨Be Ready to Collaborate
Collaboration is key in this role, so think of times when you've worked cross-functionally. Be prepared to discuss how you managed communications and aligned different teams towards a common goal. Highlight your ability to coordinate across various departments.
✨Familiarise Yourself with AI Tools
Given the emphasis on AI and automation, do some research on AI-driven tools relevant to reporting and workflow optimisation. If you've used any in your previous roles, be ready to share your experiences and how they improved efficiency.
