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For Companies At a Glance
- Tasks: Provide technical support for MES projects and assist users with deployment and troubleshooting.
- Company: Join Sofyne Active Technology, a leader in digital transformation for major industrial clients.
- Benefits: Gain hands-on experience, training opportunities, and a chance to grow your career.
- Other info: Dynamic work environment with travel opportunities and a focus on personal development.
- Why this job: Be part of innovative Industry 4.0 projects and make a real impact in manufacturing.
- Qualifications: IT background with SQL and C# or JavaScript skills; problem-solving mindset.
The predicted salary is between 35000 - 45000 £ per year.
Sofyne Active Technology integrates and deploys PLM (Product Lifecycle Management) and MES (Manufacturing Execution System) solutions to support more than 30 major industrial accounts in their digital transformation. Our team is involved from the upstream phase of projects to production implementation and support. This role contributes to the success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation to deployment as well as post-go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites.
Your responsibilities
- Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site
- Offering activities of technical assistance to the site that have already deployed the solution in production
- Analyzing the issues and proposing definitive solutions or workarounds to meet the needs
- In charge of the corrective code necessary to the maintenance activity
- In charge of the management of the application releases and application software deployment
- Performing audits for every site concerned by the support activity from a technical and organizational point of view
- Participating in the improvement of internal tools and process
- Building out a knowledge repository for all support queries and fixes
- Support 7 AM to 7 PM managed on 8-9 hours shifts.
- Willingness to travel to the customer site
What we expect from you
- Customer services integrity and confidence
- Personable and committed
- Personal professional learning
- Self-motivated and diligent
- Results-oriented
- Good problem-solving skills
- Ability to prioritize tasks and to work effectively under pressure
- Strong customer orientation
- Responsibility and good communication skills
Technical Skills - required
- IT background with SQL and C# or JavaScript skills
Desirable
- Experience with on-site manufacturing and logistics execution software implementations
- Knowledge of C#, .NET, HTML, CSS, jQuery
- Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset
Depending on your level of experience, you will go through an internal training program to develop your technical skills related to the implementation of MES solutions. Joining Sofyne Active Technology will allow you to develop and improve your technical skills and give you the possibility to grow in the technical and/or functional areas as well as to move forward in your career thanks to internal opportunities.
About us
SOFYNE Active Technology has been integrating and deploying MES, LES and PLM solutions since 2005. We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0. With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers. Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defence, consumer products and luxury sectors. All this acquired knowledge is what enables us to best understand how these evolutions impact manufacturing information systems. Sofyne Active Technology is certified with the international standard ISO27001.
Key Figures
- 6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)
- Around 200 experts
- 35 customers (ranked in the Fortune Global 500)
- 30,000 days of project / year
- 1350 training days (2025)
Application Support Specialist (L2/L3) in London employer: saphir
Contact Detail:
saphir Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist (L2/L3) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Sofyne Active Technology and understand their projects and values. Be ready to discuss how your skills in SQL, C#, or JavaScript can contribute to their MES solutions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your ability to analyse issues and propose effective solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Sofyne team.
We think you need these skills to ace Application Support Specialist (L2/L3) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Specialist role. Highlight your IT background, especially with SQL and C# or JavaScript skills, and any relevant experience in manufacturing or logistics software implementations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and customer orientation. Mention specific experiences that demonstrate your ability to support users and manage application deployments.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills in your application. If you have experience with Lean, Six Sigma, or Supply Chain principles, make sure to mention them. This will show us that you understand the industry context.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at saphir
✨Know Your Tech Inside Out
Make sure you brush up on your SQL, C#, and JavaScript skills. Be ready to discuss how you've used these technologies in past projects, especially in relation to MES or PLM solutions. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Understand the Industry
Familiarise yourself with the sectors Sofyne operates in, like aerospace and automotive. Knowing the challenges these industries face in digital transformation will help you demonstrate your understanding of their needs and how you can contribute to their success.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or customer queries. Think of examples from your previous experience where you successfully resolved problems, and be ready to explain your thought process and the outcomes.
✨Show Your Customer-Centric Approach
Sofyne values strong customer orientation, so be prepared to discuss how you’ve provided excellent support in the past. Share stories that highlight your communication skills and ability to work under pressure while keeping the customer’s needs at the forefront.