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- Tasks: Provide global support for Manufacturing Execution System projects and assist key users.
- Company: Join Sofyne Active Technology, a leader in digital transformation for major industrial accounts.
- Benefits: Gain technical skills, career growth opportunities, and work in a dynamic environment.
- Other info: Internal training provided; travel to customer sites may be necessary.
- Why this job: Make a real impact in Industry 4.0 projects while developing your expertise.
- Qualifications: IT background with SQL and C# or JavaScript skills; problem-solving and communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Sofyne Active Technology integrates and deploys PLM (Product Lifecycle Management) and MES (Manufacturing Execution System) solutions to support more than 30 major industrial accounts in their digital transformation. Present in France and Europe, our team is involved from the upstream phase of projects to production implementation and support. Our innovation and development department implements innovative solutions in the context of Industry 4.0 projects.
This role contributes to the success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation to deployment as well as post-go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites.
Your responsibilities include but are not limited to the following:
- Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site
- Offering activities of technical assistance to the site that have already deployed the solution in production
- Analyzing the issues and proposing definitive solutions or workarounds to meet the needs
- In charge of the corrective code necessary to the maintenance activity
- In charge of the management of the application releases and application software deployment
- Performing audits for every site concerned by the support activity from a technical and organizational point of view
- Participating in the improvement of internal tools and process
- Building out a knowledge repository for all support queries and fixes
- Support 7 AM to 7 PM managed on 8-9 hours shifts
- Willingness to travel to the customer site
What we expect from you:
- Customer services integrity and confidence
- Personable and committed
- Personal professional learning
- Self-motivated and diligent
- Results-oriented
- Good problem-solving skills
- Ability to prioritize tasks and to work effectively under pressure
- Strong customer orientation
- Responsibility and good communication skills
Technical Skills - required:
- IT background with SQL and C# or JavaScript skills
Desirable:
- Experience with on-site manufacturing and logistics execution software implementations
- Knowledge of C#, .NET, HTML, CSS, jQuery
- Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset
Depending on your level of experience, you will go through an internal training program to develop your technical skills related to the implementation of MES solutions. Joining Sofyne Active Technology will allow you to develop and improve your technical skills and give you the possibility to grow in the technical and/or functional areas as well as to move forward in your career thanks to internal opportunities.
About us: SOFYNE Active Technology has been integrating and deploying MES, LES and PLM solutions since 2005. We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0. With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers. Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defence, consumer products and luxury sectors. All this acquired knowledge is what enables us to best understand how these evolutions impact manufacturing information systems. Sofyne Active Technology is certified with the international standard ISO27001.
Key Figures:
- 6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)
- Around 200 experts
- 35 customers (ranked in the Fortune Global 500)
- 30,000 days of project / year
- 1,350 training days (2025)
Application Support Specialist (L2/L3) employer: saphir
Contact Detail:
saphir Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist (L2/L3)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Application Support. Think about how your skills in SQL, C#, or JavaScript can shine through when discussing problem-solving and customer support.
✨Tip Number 3
Show off your passion for Industry 4.0! Research the latest trends and innovations in manufacturing and digital transformation. This will not only impress interviewers but also help you relate better to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sofyne team.
We think you need these skills to ace Application Support Specialist (L2/L3)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Specialist role. Highlight your IT background, especially with SQL and C# or JavaScript, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting manufacturing systems and how your problem-solving skills can benefit our team at Sofyne.
Showcase Your Customer Service Skills: Since we value customer orientation, share examples of how you've provided excellent support in previous roles. This will show us you’re a great fit for our team and our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at saphir
✨Know Your Tech Inside Out
Make sure you brush up on your SQL, C#, and JavaScript skills. Be ready to discuss how you've used these technologies in past projects, especially in relation to MES or PLM solutions. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Understand the Industry
Familiarise yourself with the sectors Sofyne operates in, like aerospace and automotive. Knowing the challenges these industries face in digital transformation will help you demonstrate your understanding of their needs and how you can contribute to their success.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Highlight your analytical skills and your ability to propose effective solutions or workarounds. This is crucial for the Application Support Specialist role, where problem-solving is key.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Be personable and confident in your communication, as this will reflect your customer service orientation and ability to build rapport with clients.