At a Glance
- Tasks: Guide customers through their business journey and enhance their satisfaction with our solutions.
- Company: Join SAP, a leader in tech innovation across 20 industries.
- Benefits: Enjoy competitive pay, constant learning, and a supportive team culture.
- Other info: Be part of a global network and gain hands-on experience with cutting-edge cloud solutions.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 2-3 years of customer support experience and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
We help the world run better.
At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you.
We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next.
The work is challenging – but it matters.
You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What’s in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
The official recruitment begins September 2026.
By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027.
We will host info sessions about the Program in the months ahead.
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
Who You’ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions.
The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.
The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
- What You’ll Do
- Successfully complete a 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer‑facing function within our dynamic Customer Success board area.
- Immerse yourself in multi‑dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional in the field.
You will have the opportunity to work both behind the scenes and directly with customers.
What You Bring
- 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
- Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
- A cooperative and productive approach to working relationships, internally and externally.
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
- Proficiency in English to engage with our global and local network.
- AI focus areas: AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering.
- A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
- Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
- Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
- A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results‑oriented approach and the courage to take initiative.
- CSM Focus Areas
SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
- S/4HANA Finance
- Finance & Quote to Cash (Q2C)
- Procurement
SAP Success Factors (Human Capital Management – HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
SAP Customer Experience (CX) – Knowledge of e‑commerce, sales, customer service, and marketing processes.
SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI.
Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
About SAP Academy for Customer Success
The SAP Academy for Customer Success offers a three‑year journey that drives accountability and enhances productivity.
It enables graduates to make a quick impact in customer‑facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands‑on experience with world‑class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.
Equal Employment Opportunity
Qualifed applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to
- Recruiting
- Operations
Team: Careers@sap. com.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 456850 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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Customer Success Manager - SAP Academy for Customer Success - UK (Hybrid) in West Drayton employer: SAP
At SAP, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. As a Solution Advisor Expert in S/4HANA Finance, you will benefit from continuous learning opportunities, a supportive team environment, and the chance to make a significant impact across diverse industries. Our commitment to employee wellbeing and professional growth ensures that you can thrive both personally and professionally while contributing to meaningful projects that shape the future of global commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - SAP Academy for Customer Success - UK (Hybrid) in West Drayton
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like SAP.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at SAP.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like SAP that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to SAP, make sure they see your passion for helping others!
We think you need these skills to ace Customer Success Manager - SAP Academy for Customer Success - UK (Hybrid) in West Drayton
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at SAP, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at SAP. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at SAP.
How to prepare for a job interview at SAP
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show SAP that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at SAP and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
