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- Tasks: Lead global customer success initiatives and enhance engagement standards across all business lines.
- Company: Join SAP, a leader in tech innovation impacting global commerce.
- Benefits: Enjoy continuous learning, great benefits, and a supportive team culture.
- Why this job: Shape the future of customer success and drive meaningful impact on a global scale.
- Qualifications: Proven leadership experience in customer success and strong communication skills.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 72000 - 108000 £ per year.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritise your wellbeing, and truly belong.
What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
This role is accountable for defining and elevating the quality, consistency, and executive impact of Customer Success engagement across all Lines of Business, regions, and customer segments. The VP shapes how SAP's Customer Success organisation shows up with customers: how CSMs and CS leaders build executive relationships, run value-based and outcome-driven conversations, execute disciplined lifecycle and QBR motions, and influence customer decision-makers through clear narrative, insight, and trust.
The role protects and grows SAP's recurring revenue base by ensuring that engagement standards, executive dialogue, enablement, and closed-loop response to customer insight consistently drive adoption, renewal readiness, expansion, and long-term value realisation at enterprise scale. The role is anchored in a cloud and subscription business model, where executive engagement, value realisation, and lifecycle discipline drive adoption, renewal, expansion, and long-term recurring revenue growth.
In close partnership with Customer Marketing & Insights (CMI) and Product, the role ensures customer and field signals from executive engagements, QBRs, renewals, and adoption journeys are translated into actionable engagement standards, executive narratives, and Customer Success input to product prioritisation.
The role leads a global team responsible for engagement excellence, executive readiness, value communication, QBR standards, closed-loop customer response, and product feedback integration across all regions and Lines of Business.
VP, Global Customer Success Engagement Excellence employer: SAP
Contact Detail:
SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, Global Customer Success Engagement Excellence
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SAP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching SAP's culture and values. Show us how your experience aligns with their mission of customer success and engagement excellence. Tailor your stories to highlight your relevant skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your thoughts clearly and confidently, especially around executive engagement and value-driven conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the SAP team.
We think you need these skills to ace VP, Global Customer Success Engagement Excellence
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about shaping Customer Success engagement and making a real impact at SAP.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and executive engagement. We’re looking for specific examples that demonstrate your ability to drive value and build relationships, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SAP
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to SAP's business model. Understand how engagement standards and executive dialogues can drive adoption and renewal. This knowledge will help you demonstrate your expertise and show that you're aligned with their goals.
✨Showcase Your Leadership Style
As a VP, your leadership style is crucial. Prepare examples of how you've led teams to achieve customer success in previous roles. Be ready to discuss how you foster collaboration and drive results, especially in a global context. This will highlight your fit for leading a diverse team at SAP.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about past challenges you've faced in customer engagement and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Align with SAP's Values
Familiarise yourself with SAP's core values and culture. During the interview, express how your personal values align with theirs, particularly around wellbeing and belonging. This connection can set you apart as a candidate who not only fits the role but also the company culture.
