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- Tasks: Lead customer success strategy for SAP SuccessFactors in the UK&I market.
- Company: Join SAP, a global leader in tech innovation and customer success.
- Benefits: Enjoy continuous learning, great benefits, and a supportive team environment.
- Why this job: Make a real impact in shaping customer experiences and driving business value.
- Qualifications: Proven leadership in customer success and experience management.
- Other info: Be part of a diverse team that values wellbeing and growth.
The predicted salary is between 72000 - 108000 £ per year.
At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritise your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth and great benefits and a team that wants you to grow and succeed.
What you’ll do:
- Lead the SAP SuccessFactors customer success strategy for the UK&I HCM market unit.
- Be accountable for outcomes through prioritisation, coordination and governance, with delivery enabled through the appropriate teams and roles.
- Establish and maintain clarity of priorities, decision ownership and escalation paths.
- Empower mutual customer and SAP success across the customer adoption lifecycle.
Influence, Programs, and Market Leadership:
- Design and run influence programs that scale beyond individual accounts, including HR community engagement, executive forums, AI and experience modernisation narratives, and value and outcomes storytelling.
- Position SAP as a trusted thought partner in the UK&I HR market.
- Guide AI adoption as a business and experience accelerator.
- Translate customer feedback and signals into continuous improvement and prioritisation.
People Leadership:
- Sustain impact while fostering a healthy, inclusive and respectful team environment.
- Invest team capacity purposely to support market influence, customer outcomes and long-term business value.
- Set clear expectations, performance standards and accountability.
- Build and strengthen executive credibility and market coverage through selective talent investment.
Program, Experience, and Adoption Leadership:
- Ensure customer programs are structured, outcome-led, and adoption-focused.
- Guide and lead experience management across the customer lifecycle.
- Be answerable for enabling adoption and consumption of purchased solutions and success entitlements.
Resource Orchestration and Execution Model:
- Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres.
- Make informed prioritisation decisions to ensure team capacity is applied where it delivers the greatest shared impact.
What you bring:
- Leadership of a market-critical function with meaningful business impact.
- Experience making prioritisation and resource decisions that support sustainable success.
- Responsibility for annual customer success, adoption and experience outcomes.
- People management experience, developing and guiding a professional team to deliver against strategy.
- Ability to represent SAP as a trusted partner with senior customers and stakeholders.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
SuccessFactors (HCM) Head of UKI Customer Success employer: SAP
Contact Detail:
SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SuccessFactors (HCM) Head of UKI Customer Success
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SAP through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching SAP's culture and values. Think about how your experience aligns with their mission of customer success and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Practice your pitch! You want to clearly articulate how you can lead the HCM customer success strategy. Keep it concise and focus on outcomes you've achieved in previous roles that relate to this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SAP team.
We think you need these skills to ace SuccessFactors (HCM) Head of UKI Customer Success
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and what makes you unique, so don’t be afraid to show us who you are!
Tailor Your Application: Make sure to customise your application for the role. Highlight your relevant experience and skills that align with the SuccessFactors (HCM) position. This shows us you’ve done your homework and are genuinely interested.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've made an impact in previous roles. We love to see measurable outcomes and how you’ve contributed to customer success.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at SAP
✨Know Your Stuff
Before the interview, dive deep into SAP's SuccessFactors and the HCM landscape. Familiarise yourself with their customer success strategies and how they impact the UK&I market. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and driving customer success. Think about specific situations where you’ve influenced outcomes or improved processes. Be ready to discuss how you foster a healthy team environment and ensure accountability.
✨Engage with Their Vision
Understand SAP's mission of prioritising customer wellbeing and continuous learning. During the interview, express how you can contribute to this vision. Share your thoughts on how to enhance customer experiences and drive adoption, showcasing your strategic thinking.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company. Inquire about their current challenges in customer success or how they measure the effectiveness of their influence programs. This shows you’re not just interested in the position, but also in contributing to their success.
