At a Glance
- Tasks: Support key initiatives to enhance business performance and customer success across the region.
- Company: Join SAP, a leader in tech innovation impacting global commerce.
- Benefits: Gain valuable experience, work with senior leaders, and enjoy a supportive culture.
- Other info: Opportunity for professional growth and potential contract extension.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Degree in relevant fields and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritise your wellbeing, and truly belong.
What you’ll do is to support the Regional Head of Customer Success in driving key operational initiatives that improve business performance, team effectiveness, and customer outcomes across the region. Key responsibilities include:
- Support and coordinate regional programs focused on customer retention, growth, process improvement, and operational excellence.
- Drive projects from planning to execution, ensuring clear milestones, progress tracking, stakeholder alignment, and timely delivery.
- Analyse business performance trends and help identify opportunities for improvement and growth.
- Own and manage communications to the regional teams on behalf of senior leadership.
- Prepare presentations, business updates, and recommendations to support leadership discussions and decision-making.
- Become knowledgeable in Customer Success operations, including renewals, forecasting, and key business metrics.
- Follow up on critical actions and initiatives to ensure momentum, accountability, and measurable outcomes.
- Collaborate with teams across Customer Success, Sales, Finance, and Operations to help drive regional priorities.
What you bring:
- University degree in Engineering, Business, Mathematics, Computer Science, or a related field.
- Strong analytical skills and the ability to structure complex problems into actionable plans.
- Excellent PowerPoint and Excel skills; experience with AI tools, automation, or coding is a plus.
- Fluent English communication skills.
- Highly organised, detail-oriented, and comfortable managing multiple priorities simultaneously.
- Strong sense of ownership and accountability, with a focus on delivering results rather than simply completing tasks.
- Ability to build relationships and work effectively with stakeholders across different functions and levels.
- Previous experience in consulting, business operations, project management, or a fast‑paced business environment is advantageous.
Who you are: You are ambitious, curious, and eager to make an impact. You enjoy solving problems, bringing structure to complex situations, and turning ideas into action. You take ownership, follow through on commitments, and are motivated by delivering measurable results. Most importantly, you are looking for an opportunity to learn quickly, work closely with senior leadership, and accelerate your professional growth.
Contract duration: 6 months, intention to extend.
Strategic Program Manager for Business Transformation Management - EMEA Customer Success employer: SAP
At SAP, we pride ourselves on fostering a dynamic and inclusive work environment where your contributions truly matter. As a Strategic Program Manager for Business Transformation Management, you'll not only engage in meaningful projects that drive customer success across the EMEA region but also benefit from our commitment to employee wellbeing, professional development, and a culture that celebrates diversity and innovation. Join us to collaborate with talented individuals, enhance your skills, and make a significant impact in a company that values your unique talents.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Program Manager for Business Transformation Management - EMEA Customer Success
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like SAP. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at SAP.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at SAP.
We think you need these skills to ace Strategic Program Manager for Business Transformation Management - EMEA Customer Success
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at SAP and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at SAP
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like SAP will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to SAP.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at SAP.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at SAP. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
