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- Tasks: Join our team as a Senior Technical Service Manager, supporting SAP S/4 HANA adoption.
- Company: SAP is a leading tech company focused on collaboration and helping the world run better.
- Benefits: Enjoy a caring team environment, learning opportunities, and flexible working models.
- Why this job: Be a trusted advisor, drive cloud transformation, and make a real impact in tech.
- Qualifications: 7+ years in SAP Technical Administration with strong knowledge of SAP solutions and cloud tech.
- Other info: We value inclusion and provide accommodations for applicants with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you’ll do
We are looking for an accomplished Senior SAP Technical Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP’s global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing business requirements and working across SAP departments to provide quality services and resolve technical complexities.
The Role:
- Analyze and implement SAP support methodology.
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
- Own, lead and coordinate operational tasks, escalations, and process improvements.
- Support the operation of technical system landscapes.
- Deliver high quality and ensure stable operations.
- Identify top issues, define action plan and drive the resolution process.
What you bring:
- Minimum 7+ years of SAP Technical Administration with SAP Basis skills and knowledge & experience on Administration and Operations of SAP solutions.
- Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).
- Strong background in SAP Solutions, SAP technology and products, and cloud technology.
- Good knowledge on S/4HANA architectures and related migration paths and tools.
- Solid understanding and experience in SAP HANA.
- Experience in Technical Architecture/Implementation/Change Management.
- Deep experience in technical planning, implementation and configuration.
- Expertise across multiple SAP and non-SAP technologies.
- Knowledge of SAP RISE or ECS experience would be an advantage.
Meet your team:
SAP Enterprise Cloud Services is part of the Customer Services & Delivery board area in SAP, focusing on the delivery of managed private cloud services.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 414544 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time.
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Senior Technical Service Manager (TSM) - Enterprise Cloud Services Team EMEA NORTH employer: SAP
Contact Detail:
SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Service Manager (TSM) - Enterprise Cloud Services Team EMEA NORTH
✨Tip Number 1
Familiarize yourself with SAP S/4HANA architecture and its migration paths. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of SAP, especially those in the Enterprise Cloud Services team. They can provide valuable insights into the company culture and expectations for the Technical Service Manager role.
✨Tip Number 3
Prepare to discuss your experience with cloud technologies and how you've successfully managed technical complexities in previous roles. Real-world examples will showcase your expertise effectively.
✨Tip Number 4
Stay updated on the latest trends in SAP technology and cloud services. Being knowledgeable about recent developments will show your passion for the field and your readiness to contribute to SAP's goals.
We think you need these skills to ace Senior Technical Service Manager (TSM) - Enterprise Cloud Services Team EMEA NORTH
Some tips for your application 🫡
Understand the Role: Make sure you thoroughly understand the responsibilities and requirements of the Senior Technical Service Manager position. Tailor your application to highlight your relevant experience in SAP Technical Administration and cloud technology.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 7+ years of experience with SAP solutions, particularly your knowledge of SAP S/4HANA architecture and technical planning. Use specific examples to demonstrate your expertise.
Showcase Soft Skills: Since the role involves collaboration and acting as a trusted advisor, make sure to include examples of your teamwork, communication skills, and ability to work effectively in a remote environment.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for helping customers achieve their business goals through SAP solutions. Mention how your values align with SAP's culture of inclusion and collaboration.
How to prepare for a job interview at SAP
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive experience with SAP Technical Administration and your knowledge of SAP S/4HANA architecture. Highlight specific projects where you successfully implemented solutions or resolved complex technical issues.
✨Demonstrate Collaborative Skills
Since the role emphasizes collaboration, share examples of how you've worked effectively in remote teams. Discuss how you communicate and coordinate with team members across different departments to achieve common goals.
✨Understand Customer Needs
As a Technical Service Manager, you'll act as a trusted advisor. Be ready to explain how you analyze business requirements and translate them into technical solutions that drive customer success. Use real-life scenarios to illustrate your approach.
✨Prepare for Problem-Solving Questions
Expect questions about how you handle operational tasks and escalations. Prepare to discuss your process for identifying top issues, defining action plans, and driving resolution processes, showcasing your ability to maintain high-quality operations.
