SAP Technical Service Senior Manager (TSM) - ECS EMEA North

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritise your well‑being, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organisation overseeing all technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of the customer RISE contract. TSMs deliver fixed‑scope, proactive and outcome‑based services across the entire SAP software stack to SAP’s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.

You will act as the primary technical owner and strategic advisor for customer private cloud landscapes, driving stability and optimisation, and contributing to continuous improvement across SAP Global Cloud Operations. In this role, you will drive proactive risk management, provide architectural guidance, and oversee end‑to‑end technical governance—empowering customers to achieve secure, reliable, and scalable cloud operations aligned with their business goals.

• Own the end‑to‑end technical health of customer cloud landscapes, ensuring stability, performance, scalability, compliance, and effective coordination across customers and internal stakeholders.
• Provide strategic cloud architecture and technical governance leadership, defining roadmaps, standards, best practices that optimise the landscape and align with business objectives and long‑term sustainability.
• Proactively identify and manage risks, critical issues, and escalations, driving preventive actions and coordinating timely resolution through close engagement with customers and internal teams.
• Lead key landscape lifecycle activities and transformation initiatives, including upgrades, migrations, disaster recovery testing, major changes, and adoption of SAP S/4HANA, Clean Core principles, and cloud capabilities.
• Drive automation, operational efficiency, and continuous improvement, ensuring reliable operations, measurable business outcomes, and value realisation from cloud investments.

• Strong technical expertise in SAP technologies with several years of hands‑on SAP Basis experience (REQUIRED) in both implementation and steady‑state scenarios; knowledge of operating systems, databases, networking and technical architecture are considered essential to being successful in this role.
• Experience with SAP HANA, Sybase and Unix/Linux environments is highly valued (7+ years).
• Extensive experience in SAP technical administration and operations (7+ years).
• Customer‑focused experience in technical leadership or customer‑facing roles, with the ability to manage critical situations, navigate escalations, and build trusted stakeholder relationships.
• Collaborative and analytical mindset, with strong problem‑solving skills and the ability to effectively lead and coordinate projects across diverse, global, and virtual teams.
• Relevant certifications in SAP technologies and hyperscaler platforms (AWS, Azure, or GCP) are considered an advantage.
• Fluent English (written and spoken).
• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or a related field.

About the Team: Within the Customer Value Group board area, the mission of the Global Cloud Operation (GCO) is to ensure maximum value for every customer throughout their cloud journey by delivering exceptional end‑to‑end operational experience and seamless technical adoption. Within GCO, the mission of the Enterprise Cloud Services (ECS) delivery organisation is to run and operate SAP’s Cloud ERP Private offering. ECS delivers the technical managed services and technical operations across the entire stack of Cloud ERP Private (RISE with SAP) and helps thousands of customers globally to become intelligent enterprises. Services are delivered from all regions (EMEA/MEE/AMER/APAC) having a strong international focus and cultural diversity.

Together, we foster a culture where deep technical ownership, proactive governance, and strategic advisory combine to enable customers to achieve their business outcomes and succeed in their transformation journeys across SAP Global Cloud Operations.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.