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- Tasks: Drive revenue and customer engagement for SAP's CIAM solutions while collaborating with diverse teams.
- Company: Join SAP, a leader in tech innovation, shaping the future of global commerce.
- Benefits: Enjoy competitive pay, flexible work options, and continuous learning opportunities.
- Why this job: Make a real impact in digital transformation and help businesses thrive in a cloud-first world.
- Qualifications: 5+ years in tech sales, strong communication skills, and a knack for building relationships.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE)
Join to apply for the SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE) role at SAP.
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we\’ll bring out the best in you. We\’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\’s next. The work is challenging – but it matters. You\’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What\’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Position Overview
The SAP Customer Office Expert (COE) for the CIAM solution portfolio in the Business Technology Platform line of business is responsible for driving revenue, identifying new business opportunities, and accelerating cloud migration and adoption for our customers with a focus on new name booking growth. It requires a comprehensive understanding of SAP technologies, CIAM/IAM, and data management to effectively communicate value to prospective customers. As part of the Business Technology Platform team, the CIAM COE will drive global programs and collaborate with regional Sales and Customer Success to drive business development, consumption and renewals. Your efforts will span the customer value journey and require coordination across multiple board areas.
What You’ll Do
- Sales Strategy and Execution
- Develop and execute comprehensive strategies to promote SAP CIAM
- Drive effective demand management by forecasting pipeline health, identifying coverage gaps, and coordinating with field and partner teams for demand generation
- Identify and prioritize CX and BTP customers with potential for CIAM opportunities
- Contribute to achieving and exceeding New & Upsell bookings targets for SAP CIAM
- Consumption and Customer Renewals
- Act as executive sponsor and COE within SAP CIAM accounts
- Develop and execute comprehensive renewal strategies
- Drive customer adoption and consumption of SAP CIAM solution, identify adoption gaps and strategies to promote new product innovations
- Customer Engagement and Relationship Management
- Build and maintain strong relationships with key stakeholders and decision-makers within client organizations
- Engage in consultative conversations to understand customer challenges, articulate the value proposition and recommend CIAM and ECPM technologies
- Provide exceptional customer service to ensure client satisfaction and foster long-term partnerships
- Product Expertise and Demonstration
- Serve as an expert on SAP CIAM offerings
- Collaborate with Product Managers and Product Marketing to define and execute go-to-market initiatives
- Deliver compelling presentations and demonstrations to showcase SAP CIAM benefits
- Collaboration and Resource Management
- Work with internal stakeholders from Customer Success and Partner ecosystem to support engagements and accelerate deal closure
- Align with Account teams, Customer Success Partners & Partner Business Manager to drive adoption and consumption
- Forecasting & Reporting
- Own accurate forecasting for SAP CIAM pipeline & bookings
- Report to global leadership and contribute to QBRs with actionable insights
- Share best practices and success stories across global sales, partner and customer communities
What You Bring
- Required:
- 5+ years in technology or cloud software sales, ideally in CIAM, IAM or similar technologies
- Proven track record of driving complex enterprise deals
- Strong knowledge of enterprise technologies and architecture
- Excellent communication, negotiation, and presentation skills
- Ability to articulate complex technical concepts, their value and translate them into clear business outcomes
- Strong analytical skills with a focus on identifying customer needs and providing solutions
- Preferred:
- Understanding of SAP technologies including SAP ERP, CX and SAP Business Technology Platform
- Proficient in CIAM technology and experience in positioning CIAM solutions
- Extensive industry network for business development
- Familiarity with SAP’s sales methodology, internal systems, and GTM motions
- Familiarity with SAP Business Suite and SAP Line of Business solutions
- Understanding of AI-readiness and data-driven transformation narratives at the CxO level
- Understanding of industries and vertical markets for CIAM growth
Soft Skills
- Exceptional written and verbal communication skills
- Strategic thinking with creativity and innovation
- Strong executive presence and results-driven mindset
- Ability to work across multiple teams within a matrix organization
Why This Role Matters
As SAP shifts to a cloud-first, AI-ready future, SAP CIAM is a critical engine powering digital transformations. Your impact will be felt in driving innovation, shaping go-to-market (GTM) strategy, and helping customers move to a future-proof cloud platform for their customer and consumer data.
Meet Your Team
SAP CIAM within SAP’s Business Technology Platform portfolio at SAP is rapidly growing and playing a critical role for customers across all industries.
Bring Out Your Best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a cloud company with a global footprint and a focus on inclusion, health and well-being, and flexible working models.
We Win with Inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations. If you need assistance, contact Recruiting Operations Team: Careers@sap.com.
Requisition ID: 433121 | Work Area: Sales Support | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time
Disclaimer: This posting may include references to AI usage in recruitment and guidelines for ethical AI usage. Please review the guidelines for details.
Note: This description is a refinement of the original posting and retains core responsibilities and qualifications.
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SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE) employer: SAP
Contact Detail:
SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE)
✨Tip Number 1
Network like a pro! Reach out to current SAP employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give you insider info and might even lead to referrals.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your knowledge of CIAM and SAP technologies. We recommend using the STAR method to structure your answers – it helps you highlight your achievements effectively!
✨Tip Number 3
Show your passion for SAP’s mission! During interviews, express how your skills align with their goals of driving innovation and customer success. This enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and reflecting on a key discussion point can leave a lasting impression. Plus, it shows you’re proactive!
We think you need these skills to ace SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE)
Some tips for your application 🫡
Show Your Passion for CIAM: When writing your application, let your enthusiasm for Customer Identity Access Management shine through. We want to see how your unique talents and experiences align with our mission at SAP. Make it personal and relatable!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to highlight your relevant experience in technology sales, especially in CIAM or IAM. We love seeing how you can contribute to our goals, so make sure to connect the dots for us.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your achievements and skills – it helps us see your strengths at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at SAP
✨Know Your CIAM Inside Out
Make sure you have a solid understanding of Customer Identity Access Management (CIAM) and its relevance to SAP's offerings. Brush up on the latest trends and technologies in CIAM, as well as how they can drive business value for customers. This will help you articulate your insights during the interview.
✨Showcase Your Sales Strategy Skills
Prepare to discuss your experience in developing and executing sales strategies. Think of specific examples where you've successfully driven demand or identified new business opportunities. Be ready to explain how you forecast pipeline health and manage customer renewals effectively.
✨Build Relationships Like a Pro
Since relationship management is key in this role, come prepared with examples of how you've built strong relationships with stakeholders in previous positions. Highlight your consultative approach and how you've engaged with clients to understand their challenges and provide tailored solutions.
✨Practice Your Presentation Skills
As you'll need to deliver compelling presentations, practice showcasing SAP CIAM solutions. Prepare a mini-presentation that highlights the benefits of CIAM and be ready to demonstrate your ability to communicate complex concepts clearly and persuasively.
