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- Tasks: Lead global customer success initiatives and enhance engagement strategies across diverse teams.
- Company: Join SAP, a leader in tech innovation impacting global commerce.
- Benefits: Enjoy continuous learning, great benefits, and a supportive team culture.
- Why this job: Shape the future of customer success and drive meaningful impact in a dynamic environment.
- Qualifications: Proven leadership experience in customer success and strategic engagement.
- Other info: Be part of a collaborative team focused on growth and excellence.
The predicted salary is between 72000 - 108000 £ per year.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritise your wellbeing, and truly belong.
What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
This role is accountable for defining and elevating the quality, consistency, and executive impact of Customer Success engagement across all Lines of Business, regions, and customer segments. The VP shapes how SAP's Customer Success organisation shows up with customers: how CSMs and CS leaders build executive relationships, run value-based and outcome-driven conversations, execute disciplined lifecycle and QBR motions, and influence customer decision-makers through clear narrative, insight, and trust.
The role protects and grows SAP's recurring revenue base by ensuring that engagement standards, executive dialogue, enablement, and closed-loop response to customer insight consistently drive adoption, renewal readiness, expansion, and long-term value realisation at enterprise scale. The role is anchored in a cloud and subscription business model, where executive engagement, value realisation, and lifecycle discipline drive adoption, renewal, expansion, and long-term recurring revenue growth.
In close partnership with Customer Marketing & Insights (CMI) and Product, the role ensures customer and field signals from executive engagements, QBRs, renewals, and adoption journeys are translated into actionable engagement standards, executive narratives, and Customer Success input to product prioritisation.
The role leads a global team responsible for engagement excellence, executive readiness, value communication, QBR standards, closed-loop customer response, and product feedback integration across all regions and Lines of Business.
VP, Global Customer Success Engagement Excellence in London employer: SAP
Contact Detail:
SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, Global Customer Success Engagement Excellence in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SAP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding SAP's culture and values. Think about how your experience aligns with their mission of customer success and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace VP, Global Customer Success Engagement Excellence in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see how your unique talents can contribute to our mission at SAP. Don't hold back – share what excites you about Customer Success!
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your experience in customer engagement and how it aligns with the responsibilities outlined in the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we value in customer interactions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SAP
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to SAP's business model. Understand how engagement standards and executive dialogues can drive adoption and renewal. This knowledge will show your potential employer that you’re not just familiar with the role but also passionate about enhancing customer experiences.
✨Prepare for Value-Based Conversations
Think about how you would approach value-based discussions with customers. Prepare examples from your past experiences where you successfully influenced decision-makers or drove outcomes. This will demonstrate your ability to lead executive relationships and communicate value effectively.
✨Showcase Your Leadership Style
As a VP, your leadership style is crucial. Be ready to discuss how you’ve built and led teams in the past, particularly in a global context. Highlight your strategies for fostering collaboration and driving engagement excellence across diverse teams, which aligns with SAP’s focus on teamwork and growth.
✨Engage with Questions
At the end of the interview, don’t shy away from asking insightful questions. Inquire about SAP’s current challenges in customer success engagement or how they measure the impact of their initiatives. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
