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- Tasks: Lead customer success strategy and empower teams for impactful outcomes.
- Company: Join SAP, a global leader in business application software.
- Benefits: Enjoy flexible working, continuous learning, and a supportive team culture.
- Why this job: Shape the future of customer success in a dynamic tech environment.
- Qualifications: Proven leadership experience and ability to drive strategic decisions.
- Other info: Be part of an inclusive culture that prioritises wellbeing and personal growth.
The predicted salary is between 72000 - 108000 £ per year.
We help the world run better. At SAP we keep it simple: you bring your best to us and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape what’s next. The work is challenging but it matters. You’ll find a place where you can be yourself, prioritise your wellbeing and truly belong.
What’s in it for you: constant learning, skill growth, great benefits and a team that wants you to grow and succeed.
The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience and business value across the region by developing positioning and coordinating a high-performing Customer Success team and by creating leverage through close partnership with the broader SAP ecosystem. This senior market leadership role drives durable outcomes through strategic decision-making, prioritisation and governance.
Responsibilities by Area:
- Market and Customer Accountability: Lead the SAP SuccessFactors customer success strategy for the UK&I HCM market unit. Be accountable for outcomes through prioritisation, coordination and governance with delivery enabled through the appropriate teams and roles. Empower mutual customer and SAP success across the customer adoption lifecycle.
- Influence Programs and Market Leadership: Design and run influence programs that scale beyond individual accounts including: executive forums, AI and experience modernisation narratives, value and outcomes storytelling. Position SAP as a trusted thought partner in the UK&I HR market.
- People Leadership: People leadership is centred on sustaining impact while fostering a healthy, inclusive and respectful team environment with clear expectations for accountability and outcomes.
- Program Experience and Adoption Leadership: Ensure customer programs are structured outcome-led and adoption-focused. Guide and lead experience management across the customer lifecycle.
- Resource Orchestration and Execution Model: Coordinate SAP resources across: Customer Success Managers, Services, Sales, Product, Global Customer Success Centres.
What you bring:
- Leadership of a market-critical function with meaningful business impact.
- Experience making prioritisation and resource decisions that support sustainable success.
- Responsibility for annual customer success adoption and experience outcomes.
- People management experience developing and guiding a professional team to deliver against strategy.
- Ability to represent SAP as a trusted partner with senior customers and stakeholders.
At SAP you can bring out your best. We win with inclusion. SAP’s culture of inclusion focuses on health and well-being and flexible working models to ensure that everyone, regardless of background, feels included and can run at their best. We invest in our employees to inspire confidence and help everyone realise their full potential.
SuccessFactors (HCM) Head of UKI Customer Success in Hounslow employer: SAP
Contact Detail:
SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SuccessFactors (HCM) Head of UKI Customer Success in Hounslow
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. The more people know you, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Head of UKI Customer Success role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the job. Highlight your leadership skills and ability to drive customer success – this is key for the role at SAP.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace SuccessFactors (HCM) Head of UKI Customer Success in Hounslow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading customer success in the UK&I market. Share specific examples of your past experiences that align with our mission.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant skills and experiences that match what we’re looking for in a Head of Customer Success. This shows us you’ve done your homework and understand the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and how they relate to the role. Avoid fluff – we want to know what you can bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at SAP
✨Know Your Stuff
Before the interview, dive deep into SAP's SuccessFactors and the specific role of Head of UKI Customer Success. Familiarise yourself with their customer success strategies, recent projects, and how they position themselves in the market. This knowledge will help you speak confidently about how your experience aligns with their goals.
✨Showcase Leadership Skills
This role is all about leading teams and driving outcomes. Prepare examples from your past where you've successfully led a team or project, focusing on how you empowered others and made strategic decisions. Highlight your ability to foster collaboration and accountability within a team.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to customer success, how they measure outcomes, or what challenges they foresee in the UK&I market. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
SAP values authenticity and inclusion, so don’t be afraid to let your personality shine through. Share your unique perspective and experiences, and discuss how you prioritise wellbeing and team culture. This will help you connect with the interviewers and show that you align with their values.
