At a Glance
- Tasks: Maximise customer value and drive adoption of SAP solutions as a trusted advisor.
- Company: Join SAP, a leader in business application software with a collaborative culture.
- Benefits: Enjoy constant learning, great benefits, and a focus on your wellbeing.
- Other info: Flexible working models and a commitment to inclusion make SAP a great place to grow.
- Why this job: Make a real impact by helping customers leverage innovative technology solutions.
- Qualifications: Experience with SAP BTP and strong relationship-building skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritise your wellbeing, and truly belong.
What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you'll do:
- As a Senior Customer Success Partner Advisor, you will act as a trusted advisor, maximising customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.
- Build deep executive relationships and earn trusted advisor status with customers.
- Drive customer adoption and consumption of BTP capabilities.
- Identify new opportunities for customers to leverage new or expanded SAP solutions.
- Mitigate churn and manage renewals of SAP solutions/services.
- Identify sales leads and support sales in expansion and upsell efforts.
- Manage through crisis and de-escalate customer situations.
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
What you bring:
- Strong executive presence and relationship building skills.
- Deep knowledge and experience with SAP BTP, ideally with some implementation experience.
- Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
- Experience with cloud software solutions and delivery models.
- Expert level buying center/Lines of Business domain expertise.
- Ability to apply risk-mitigation strategies to customer situations.
- Knowledge of SAP solutions portfolio and the business processes they enable.
- Some technical understanding for assigned solution area to address technical issues with customers.
- Bachelor's degree or equivalent required.
- Experience in business software.
- Knowledge of SAAS and IAAS processes.
- Strong program/project management and governance skills.
- Expert commercial/deal support skills.
- Relationship-driven mindset with excellent verbal and non-verbal communication skills.
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organisation. You will also coordinate internal SAP and partner resources to ensure value delivery.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realise their full potential.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Customer Success Partner Senior Advisor in Feltham employer: SAP
SAP is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. As a Junior AI Innovation Frontrunner, you will have access to cutting-edge projects and the chance to grow alongside industry experts, ensuring your professional development is supported every step of the way. With a focus on meaningful contributions and a commitment to employee growth, SAP offers a unique environment where your ideas can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Partner Senior Advisor in Feltham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SAP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SAP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Partner Senior Advisor in Feltham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SAP:Your cover letter is your chance to shine! Tell us why you want to work at SAP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SAP!
How to prepare for a job interview at SAP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
