At a Glance
- Tasks: Engage with customers to drive value and ensure successful use of SAP solutions.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across various teams.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: Experience in customer relations and a passion for technology.
The predicted salary is between 60000 - 80000 € per year.
Customer Success Partner engages with SAP’s customers to drive & accelerate their value realization and to ensure business outcomes are being met through consumption of purchased solutions & success service entitlements. The Customer Success Partner is responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition & execution (adoption & consumption), account relationship management, issue mitigation, point of escalation for assigned customers, opportunistic expansion of solutions or services through lead generation activities. The Customer Success Partner drives mutual (customer & SAP) success across the Land, Adopt, Consume & Expand (LACE) cycle.
Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions / paying maintenance. Build trusted relationships with customers in order to support value-based consumption focused activities. Monitors SLA performance and maintain high level of customer satisfaction. Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle. Leverage data & tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans. Act as primary point of escalation for customers account issues. Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success. Identify opportunities at customer to grow SAP footprint through expansion of licenses or services.
Career Level Description
- Accountability: responsible for delivery of outcome of assigned projects or areas of responsibility internally recognized senior on complex technical and business matters works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions collaborates in devising long-term concepts may include team lead or supervisory responsibilities.
- Complexity: contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects) works independently on topics while setting priorities having sole responsibility provides regular project status and updates decisions/solutions can enhance essentially current and future design and strategy enhance complex systems & processes.
- Experience: advanced technical or business skills and special knowledge in one / several areas individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations typically several years experience with increasing amount of responsibility.
- Communication: builds and maintains partnerships with internal and external customers and partners contributes actively to build common ground for cooperation communicates clear and conveying processes & policies in a way that others can understand communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.
Key Responsibilities & Tasks
The Business Technology Platform (BTP) Customer Success Partner (CSP) will proactively engage with an assigned portfolio of customers with the goal of driving customers to leverage BTP as the platform-of-choice for integration, extension, innovation and analysis scenarios of the Intelligent Enterprise. The BTP CSP will be responsible for developing relationships with technical decision makers to ensure that SAP customers consumption of the BTP Cloud services grows in alignment with SAP (Intelligent Enterprise) strategy. The BTP CSP can also engage customers to activate their initial adoption, promote retention and loyalty.
Partner with customers to sustainably increase consumption of SAP Business Technology Platform (BTP) services, and coordinate activities with the Account Team by building out a joint outcome based plan, and drive a mutual understanding of IT-Architecture and business value. Understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures. The primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers leveraging assets of the SAP BTP engagement model. Analyze your customer’s technical needs and execute consumption plans for your assigned customers. Provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap. A voice of the customer to internal SAP stakeholders. Work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc. BTP-CSP Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.
Customer Success Partner Advisor - Data and Analytics employer: SAP
At SAP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Customer Success Partner Advisors play a crucial role in driving customer satisfaction and success, with ample opportunities for professional growth and development within the thriving tech landscape of [Location]. With a strong commitment to employee well-being and a focus on meaningful work, SAP is dedicated to empowering our team members to achieve their full potential while making a significant impact on our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Partner Advisor - Data and Analytics
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SAP through LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Partner role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding the LACE cycle inside out. Be ready to discuss how you would drive customer success through adoption and consumption of SAP solutions. Show us that you can think strategically about customer relationships and outcomes.
✨Tip Number 3
Practice your communication skills! As a Customer Success Partner, you'll need to build trust and maintain partnerships. Role-play common scenarios with a friend or mentor to get comfortable articulating your thoughts clearly and effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to SAP's mission of driving customer success.
We think you need these skills to ace Customer Success Partner Advisor - Data and Analytics
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Partner role. Highlight your experience in customer engagement and data analytics, showing how you can drive value for our customers.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the responsibilities mentioned in the job description, like managing customer accounts or developing strategies.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SAP
✨Know Your Customer Success Strategies
Familiarise yourself with the key concepts of customer success, especially in relation to SAP's Business Technology Platform. Be ready to discuss how you would develop and implement account strategies that drive customer outcomes, as this will show your understanding of the role.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built and maintained strong relationships with customers in previous roles. Highlight your ability to communicate effectively and provide constructive feedback, as these are crucial for a Customer Success Partner.
✨Demonstrate Data-Driven Decision Making
Be prepared to discuss how you leverage data and tools to track and manage customer adoption and consumption activities. Share specific instances where your analytical skills led to successful outcomes, as this aligns with the role's focus on data and analytics.
✨Understand the LACE Cycle
Brush up on the Land, Adopt, Consume & Expand (LACE) cycle and be ready to explain how you would drive mutual success through each stage. This knowledge will demonstrate your readiness to engage with customers and help them realise value from their solutions.
