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For Companies At a Glance
- Tasks: Guide customers through their business journey and enhance satisfaction with SAP solutions.
- Company: Join SAP, a global leader in business software, empowering over 400,000 customers worldwide.
- Benefits: Enjoy a hybrid work model, competitive pay, and a supportive team environment focused on personal growth.
- Why this job: Be part of a dynamic team, learn from experts, and make a real impact on customer success.
- Qualifications: 2-3 years in customer support or account management; strong problem-solving and communication skills required.
- Other info: Experience immersive training, including potential trips to California for hands-on learning.
The predicted salary is between 28800 - 43200 £ per year.
We are SAP. SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
Who You’ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
What You’ll Do
- Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
CSM focus areas:
- SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
- S/4HANA Finance
- Finance & Quote to Cash (Q2C)
- Procurement
- SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
- SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
- SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
- SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
- SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
What You Bring
- 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
- Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
- A cooperative and productive approach to working relationships, internally and externally.
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
- A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
- Proficiency in English to engage with our global network.
About SAP Academy for Customer Success
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.
SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
Our inclusion promise: SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone—regardless of background—feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Customer Success Manager (CSM) - SAP Academy For Customer Success - United Kingdom (hybrid) employer: SAP
Contact Detail:
SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (CSM) - SAP Academy For Customer Success - United Kingdom (hybrid)
✨Tip Number 1
Familiarise yourself with SAP's products and services, especially those related to Customer Success. Understanding the specific solutions you will be working with, such as SAP Finance or SAP SuccessFactors, will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of SAP, particularly those in customer-facing roles. They can provide valuable insights into the company culture and expectations for a Customer Success Manager, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in driving customer success and business transformation. Be ready to share specific examples of how you've resolved issues and improved customer satisfaction in previous roles, as this is crucial for the CSM position.
✨Tip Number 4
Showcase your adaptability and willingness to learn. The role involves continuous learning and adapting to new technologies, so highlight any experiences where you've successfully navigated change or learned new skills quickly.
We think you need these skills to ace Customer Success Manager (CSM) - SAP Academy For Customer Success - United Kingdom (hybrid)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at SAP. Familiarise yourself with the key skills and experiences they are looking for, such as customer support, business transformation, and strategic guidance.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job description. Emphasise your background in consulting or account management, and showcase any specific achievements related to customer satisfaction and retention.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of SAP's mission and values. Mention how your skills can contribute to their goal of helping customers succeed and drive innovation.
Showcase Your Learning Mindset: In your application, emphasise your willingness to learn and adapt. Highlight any experiences where you've successfully navigated change or embraced new challenges, as this aligns with SAP's focus on personal development and growth.
How to prepare for a job interview at SAP
✨Understand SAP's Culture
Before the interview, take some time to research SAP's company culture and values. They focus on collaboration, innovation, and personal development. Showing that you align with these values can make a strong impression.
✨Demonstrate Customer Success Experience
Be prepared to discuss your previous experience in customer success or account management. Highlight specific examples where you drove customer satisfaction and retention, as this is crucial for the CSM role.
✨Showcase Your Learning Agility
SAP values individuals who can quickly learn and adapt. Be ready to share instances where you successfully learned new concepts or adapted to changing environments, especially in relation to technology and business processes.
✨Prepare Questions About the Role
Have thoughtful questions ready about the Customer Success Manager role and the SAP Academy program. This shows your genuine interest in the position and helps you assess if it's the right fit for you.