At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist users with hardware and software problems.
- Company: Join Taulia, a leading fintech company in the SAP group, transforming financial solutions.
- Benefits: Earn £20 per hour, enjoy hybrid work, and gain valuable experience in a dynamic environment.
- Other info: Great potential for career growth in a close-knit, supportive team.
- Why this job: Kickstart your career in tech while making a real impact on global businesses.
- Qualifications: Basic IT knowledge, problem-solving skills, and a passion for technology.
The predicted salary is between 16 - 24 € per hour.
Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable.
Diversity, Equity, and Inclusion
It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of colour, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalised communities, Taulia will revolutionise fintech.
About The Job
The IT Support entry-level position is one of the initial points of contact for troubleshooting hardware, software, laptop, printer, network, and peripheral problems. You will provide routine and emergency support to end users on a variety of issues. You will be responsible for identifying, researching and resolving user issues, documenting, tracking and monitoring of problems to ensure timely resolution. The ability to recognise and elevate priority issues and translate technical terms into non-technical language is critical to the success of this role. This position has frequent contact with laptop end-users, peers and managers. You will exercise independent judgement, as well as demonstrate a continuous positive attitude and be a team player.
Responsibilities
- Answer staff questions using our JIRA ticketing system on all company-supported applications and requests.
- Research user questions using available information resources and advise users on appropriate courses of action.
- Investigate user problems, identify their source, determine possible solutions, test, implement, and document resolutions for future reference.
- Set up user accounts, configure, and maintain desktop and laptop computers, the network, and network printers.
- Assist in the maintenance of virtual and physical servers, Ethernet networks, network cabling, and other related equipment, devices, and systems.
- Perform software and hardware installations and upgrades.
- Assist in documenting commonly occurring issues and fixes.
- Understand the complexity and interdependencies of the various systems, applications, and infrastructure deployed in support of information technology services.
- Follow all safety policies and procedures, including use of safety equipment (PPE) and equipment safeguards.
About The IT Team
Like the rest of Taulia, our small but efficient Corporate IT Team is close-knit that works and plays hard. We strive to live by all of Taulia’s core values, especially the #1 "Get Shit Done!" There is plenty to do, learn, and evolve as our team grows with contributions to our company’s overall success. This is an entry-level position with great potential for career growth.
Internship Details
- Start Date: End of March 2026
- Application Deadline: 17 March 2026
- Length of Internship: 3 months
- Monday - Friday: 37.5 hours per week
- Compensation: £20 per hour (set rate)
- Location: Hybrid
Internship Process
- 20-minute - Recruiter Screen
- 30-minute - Panel Interview
- 30-minute - Team Member Interview (North America)
- 30-minute - Final Interview
Skills, Knowledge, And Experience Required
- Ability to build rapport with and elicit problem details from employees.
- Knowledge of Mac OSX, Windows 10, Windows Server, Microsoft Office, iOS, Android, logical networking technologies such as Microsoft’s Active Directory, and JAMF Capser.
- Experience with VoIP.
- Demonstrated interpersonal skills and abilities, particularly the ability to communicate technical information to non-technical personnel.
- Skills in organising resources and establishing priorities.
- Knowledge of computing and networking hardware and peripheral equipment.
- Ability to learn, install, configure, and maintain various computer system hardware and software.
- May require weekend or late evening work in response to the needs of the systems being supported.
- Ability to be self-sufficient as an IT team member in a moderate-sized office environment, yet recognising when to reach out for guidance or assistance.
- AS Degree or Microsoft professional certifications, JAMF, A+, and experience with Microsoft Office.
AI Statement
At Taulia, we are embracing Artificial Intelligence to revolutionise our industry and empower our team. We believe AI is a fundamental tool for innovation, efficiency, and creative problem-solving. We are looking for forward-thinking individuals who share our excitement for the future and are eager to learn, experiment, and grow with us in an AI-driven landscape. If you have a curious, adaptive, and collaborative mindset, you will thrive here.
IT Intern employer: SAP Taulia
At Taulia, we pride ourselves on being an exceptional employer that fosters a diverse and inclusive work environment where every individual is celebrated. Our close-knit IT team offers a dynamic culture that encourages learning and growth, providing interns with invaluable hands-on experience in a supportive setting. With a commitment to innovation and collaboration, you'll have the opportunity to contribute to meaningful projects while developing your skills in a hybrid work model.
StudySmarter Expert Advice🤫
We think this is how you could land IT Intern
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Taulia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Make sure you can explain technical concepts in simple terms – that’s key for this role!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Taulia team!
We think you need these skills to ace IT Intern
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Intern role. Highlight any relevant skills or experiences, especially those related to troubleshooting and technical support. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you're excited about working with Taulia and how you align with our values.
Show Off Your Tech Skills:In your application, don’t forget to mention your knowledge of Mac OSX, Windows, and any other tech skills you have. We love seeing candidates who are familiar with the tools we use, so make sure to highlight that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at SAP Taulia
✨Know Your Tech Basics
Brush up on your knowledge of Mac OSX, Windows 10, and networking technologies like Active Directory. Being able to discuss these confidently will show that you’re ready to tackle the IT challenges at Taulia.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face in the role. Think about how you would approach a user issue, document it, and communicate solutions clearly to non-technical staff.
✨Show Your Team Spirit
Taulia values teamwork, so be ready to share examples of how you've collaborated with others in the past. Highlight your positive attitude and willingness to help out your colleagues.
✨Embrace Diversity and Inclusion
Familiarise yourself with Taulia's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a welcoming environment and support underrepresented communities within the workplace.
