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- Tasks: Lead technical discussions and support customers in their cloud transformation journey.
- Company: Join SAP, a global leader in business application software and cloud solutions.
- Benefits: Enjoy flexible working models, continuous learning, and a supportive team culture.
- Why this job: Make a real impact by helping businesses adopt innovative technologies and achieve their goals.
- Qualifications: 15+ years in SAP Technical Administration with strong knowledge of cloud technologies.
- Other info: Remote work options available; be part of a diverse and inclusive team.
The predicted salary is between 54000 - 84000 £ per year.
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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we\’ll bring out the best in you. We\’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\’s next. The work is challenging – but it matters. You\’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What\’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We are looking for an SAP Technical Consultant who is well-versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP\’s global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analysing customers’ business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
The Role:
As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:
- Analyse and implement SAP support methodology.
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
- Be able to Own, Lead and Coordinate operational tasks, escalations, process improvements.
- Support the operation of technical system landscapes.
- Deliver high quality and ensure stable operations.
- Identify top issues, define action plan and drive the resolution process.
What you bring:
- Minimum 15+ years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.
- Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
- Background in SAP Solutions, SAP technology and products and cloud technology
- Technical background and understanding of current cloud technologies/Hyperscalers
- Experience in SAP HANA.
- Experience in Technical Architecture/Implementation/Change Management
- Knowledge of SAP Cloud solutions/portfolio would be an advantage.
Meet your team:
SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services is a business unit focusing on the delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit, along with technical delivery.
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433336 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 433336
Posted Date: Aug 11, 2025
Work Area: Information Technology
Employment Type: Regular Full Time
Expected Travel: 0 – 10%
Location:
Middlesex, GB, TW148HD
Job Segment: ERP, Cloud, SAP, Service Manager, Information Technology, Technology, Customer Service
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Technical Service Manager employer: SAP SE
Contact Detail:
SAP SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager
✨Tip Number 1
Familiarise yourself with SAP S/4HANA and its architecture. Understanding the technical aspects and how they relate to cloud transformation will help you engage in meaningful discussions during interviews.
✨Tip Number 2
Network with current or former Technical Service Managers at SAP. They can provide insights into the role and share tips on what the hiring team values most, giving you an edge in your application.
✨Tip Number 3
Stay updated on the latest trends in cloud technology and SAP solutions. Being knowledgeable about current developments will demonstrate your commitment to the field and your ability to contribute effectively.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've successfully managed technical challenges or led projects. Concrete examples will showcase your experience and problem-solving skills, which are crucial for this role.
We think you need these skills to ace Technical Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP S/4HANA and cloud technologies. Emphasise your technical administration skills and any relevant projects you've led or contributed to.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of Technical Service Manager. Discuss how your background aligns with SAP's mission and how you can contribute to their cloud transformation journey.
Showcase Relevant Experience: Detail your 15+ years of experience in SAP Technical Administration. Include specific examples of how you've resolved technical complexities and improved processes in previous roles.
Highlight Soft Skills: Technical roles also require strong communication and teamwork skills. Mention your ability to work effectively in a remote team and your experience in leading discussions with customers and partners.
How to prepare for a job interview at SAP SE
✨Showcase Your Technical Expertise
As a Technical Service Manager, it's crucial to demonstrate your deep understanding of SAP S/4HANA architecture and cloud technologies. Be prepared to discuss specific projects where you've successfully implemented these technologies and how they benefited the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've resolved technical complexities or improved processes, and be ready to explain your thought process and the outcomes.
✨Emphasise Team Collaboration
Since this role involves working with dispersed teams, highlight your experience in virtual collaboration. Share examples of how you've effectively communicated and coordinated with team members across different locations to achieve project goals.
✨Understand the Company Culture
Familiarise yourself with SAP's values and culture of inclusion. Be ready to discuss how your personal values align with theirs and how you can contribute to a positive work environment that prioritises wellbeing and growth.
