At a Glance
- Tasks: Drive key operational initiatives to enhance business performance and customer outcomes.
- Company: Join a leading company focused on customer success and transformation.
- Benefits: Gain valuable experience, mentorship from senior leaders, and potential for contract extension.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
- Why this job: Make a real impact while learning about business operations and leadership.
- Qualifications: Degree in relevant fields; strong analytical and organisational skills required.
The predicted salary is between 50000 - 70000 £ per year.
This role is ideal for someone who wants to learn how a regional business is run, enjoys solving complex operational challenges, and aspires to grow into a future business, operations, or leadership role.
What You'll Do
- As a Program Manager supporting the Regional Head of Customer Success, you will help drive key operational initiatives that improve business performance, team effectiveness, and customer outcomes across the region.
- Support and coordinate regional programs focused on customer retention, growth, process improvement, and operational excellence.
- Drive projects from planning to execution, ensuring clear milestones, progress tracking, stakeholder alignment, and timely delivery.
- Analyze business performance trends and help identify opportunities for improvement and growth.
- Own and manage communications to the regional teams on behalf of senior leadership.
- Prepare presentations, business updates, and recommendations to support leadership discussions and decision-making.
- Become knowledgeable in Customer Success operations, including renewals, forecasting, and key business metrics.
- Follow up on critical actions and initiatives to ensure momentum, accountability, and measurable outcomes.
- Collaborate with teams across Customer Success, Sales, Finance, and Operations to help drive regional priorities.
What You Bring
- University degree in Engineering, Business, Mathematics, Computer Science, or a related field.
- Strong analytical skills and the ability to structure complex problems into actionable plans.
- Excellent PowerPoint and Excel skills; experience with AI tools, automation, or coding is a plus.
- Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously.
- Strong sense of ownership and accountability, with a focus on delivering results rather than simply completing tasks.
- Ability to build relationships and work effectively with stakeholders across different functions and levels.
- Previous experience in consulting, business operations, project management, or a fast‑paced business environment is advantageous.
Who You Are
- You are ambitious, curious, and eager to make an impact.
- You enjoy solving problems, bringing structure to complex situations, and turning ideas into action.
- You take ownership, follow through on commitments, and are motivated by delivering measurable results.
- Most importantly, you are looking for an opportunity to learn quickly, work closely with senior leadership, and accelerate your professional growth.
Contract duration: 6 months, intention to extend.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.
Strategic Program Manager for Business Transformation Management - EMEA Customer Success employer: SAP SE
At SAP, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Strategic Program Manager in the EMEA Customer Success team, you will have access to unparalleled growth opportunities, working closely with senior leadership while driving impactful initiatives that enhance business performance. Our commitment to employee development, coupled with a supportive work environment, ensures that you can thrive both personally and professionally in a dynamic and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Program Manager for Business Transformation Management - EMEA Customer Success
✨Connect at Consulting Competitions
Get yourself into as many consulting competitions as you can! These events are prime for showcasing your skills and meeting industry experts. They often lead to internships and can help you stand out when applying to companies like SAP SE.
✨Leverage University Career Fairs
Don’t miss out on your university’s career fairs – they’re gold mines for landing consulting internships. Prep your pitch and be ready to impress recruiters from firms like SAP SE. Follow up with them after the event to keep your name fresh in their minds!
✨Engage with Consulting Networks
Join local or online consulting networks. Platforms like LinkedIn or even Discord groups dedicated to management consulting can help you connect with current consultants who might have insider tips or leads on internships. Plus, it’s a great way to ask questions and learn more about the industry!
✨Get Involved in Case Study Workshops
Participate in case study workshops offered by career services or student societies. They not only hone your analytical skills but also prepare you for the type of work you may face at firms like SAP SE. Plus, attendees often network with recruiters who could be scouting for interns!
We think you need these skills to ace Strategic Program Manager for Business Transformation Management - EMEA Customer Success
Some tips for your application 🫡
Showcase Your Analytical Skills:As you're aiming for a management consulting internship, make sure your CV highlights your analytical skills. Include any relevant coursework or experiences where you've tackled complex problems and provided solutions. It's all about demonstrating your critical thinking, so don’t shy away from quantifying those achievements!
Craft a Compelling Cover Letter:In your cover letter, don't just list your credentials—tell us why you’re particularly passionate about management consulting. Share a brief story or example that illustrates your interest in the field, how you've developed relevant skills, and what you hope to learn from the internship at SAP SE.
Tailor Your CV for Consulting:When putting together your CV, focus on emphasising teamwork, leadership, and project management experiences. Use bullet points to make your achievements clear and impactful. Remember to tailor your CV to the specific skills required in management consulting, as this will make a solid impression on us at SAP SE.
Keep It Concise and Focused:Internships are all about potential, so keep your application clear and concise. Limit your CV to one page and stick to the most relevant experiences and skills. We want to see your motivation come through without wading through unnecessary fluff!
How to prepare for a job interview at SAP SE
✨Show Us Your Analytical Skills
In management consulting, problem-solving is crucial. Be ready to tackle case studies during your interview. Brush up on your analytical skills, and prepare to walk the interviewer through your thought process step-by-step. Practise with some real-world business scenarios to get comfortable!
✨Know Your Consulting Frameworks
Familiarise yourself with popular consulting frameworks like SWOT analysis, Porter’s Five Forces, or the 4Ps of marketing. It's not just about knowing them; be prepared to discuss how you'd apply these frameworks to potential case questions and business problems during the interview.
✨Highlight Your Learning Potential
As this is an internship, demonstrate your enthusiasm for learning. Share examples of how you've quickly adapted to new challenges in past experiences. Employers want to see that you’re eager to absorb knowledge and grow within the consulting field.
✨Connect with Their Culture
Every consulting firm has its unique culture. Do a bit of homework on SAP SE and what they value in their consultants. During the interview, be sure to discuss how your personal values align with theirs, showing that you're not just a good fit professionally, but also culturally.
