At a Glance
- Tasks: Engage with customers and support their digital transformation using SAP solutions.
- Company: Join SAP SE, a leader in tech innovation and customer success.
- Benefits: Receive mentorship, hands-on training, and exposure to global clients.
- Other info: Hybrid programme with a clear path for career advancement.
- Why this job: Kickstart your career in tech while making a real impact on customer success.
- Qualifications: Passion for sales and technology; eager to learn and grow.
The predicted salary is between 63000 - 77000 £ per year.
SAP SE in the United Kingdom is launching the SAP Next Gen Academy for Customer Success in a hybrid format. This 10-month Solution Advisor program sits within the UK market and is designed for early-career professionals who want to combine sales knowledge with SAP solutions, customer engagement, and real-world digital transformation projects.
Participants will receive on-the-job training, mentorship from senior advisors, and exposure to global SAP customers, while pursuing a clear path to success.
Solution Advisor - Next Gen Academy (Customer Success) employer: SAP SE
SAP SE is an exceptional employer that champions a culture of inclusion and personal development, making it an ideal place for a Senior Solution Sales Executive to thrive. With a strong focus on employee growth opportunities and a collaborative work environment, SAP offers competitive benefits and the chance to work with cutting-edge AI technology in a dynamic location. Join us to not only advance your career but also to be part of a forward-thinking team that values innovation and customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Advisor - Next Gen Academy (Customer Success)
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at SAP SE for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Solution Advisor - Next Gen Academy (Customer Success)
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let SAP SE know you’re keen to grow alongside their team.
How to prepare for a job interview at SAP SE
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with SAP SE.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
