At a Glance
- Tasks: Lead customer strategy and drive impactful SAP CX solutions for major accounts.
- Company: Join SAP, a global leader in business software and innovation.
- Benefits: Enjoy continuous learning, great benefits, and a supportive team culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of customer experience with cutting-edge technology and strategic insights.
- Qualifications: 5-8 years in enterprise software, strong SAP CX expertise, and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritise your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
As a Solution Advisor Expert (SA Expert) for SAP Customer Experience, you are the recognised subject-matter authority for SAP CX solutions within the sales organisation. You play a pivotal role in shaping customer strategy, influencing executive decision-makers, and driving large, complex, and strategic opportunities across the full customer lifecycle.
You leverage your deep functional, technical, and industry expertise across the SAP CX portfolio (e.g., Sales, Service, Commerce, Marketing, and integrated CX scenarios) to support customers from early value discovery through deal execution, adoption, and long-term expansion. You'll work with a team that values customer outcomes and long-term value realisation.
Responsibilities- Act as the lead CX solution expert for strategic and complex opportunities, supporting new sales, renewals, and expansion across key accounts.
- Drive CX vision, value articulation, and roadmap alignment for customers, positioning SAP as a long-term strategic partner.
- Design and deliver high-impact, tailored solution demonstrations and value-driven presentations that clearly connect SAP CX capabilities to customer business outcomes.
- Partner with Account Executives and Customer Advocates to shape account strategy, identify whitespace, and prioritise opportunities for investment.
- Lead executive-level engagements, workshops, and CX strategy sessions with customer stakeholders.
- Qualify opportunities by assessing customer maturity, business drivers, competitive landscape, and solution fit.
- Act as a thought leader within the account team, influencing deal strategy, messaging, and competitive differentiation.
- Collaborate with peers to define overall CX narratives, industry-specific value propositions, and competitive positioning.
- Lead strategic deal governance, including rigorous dry runs, risk assessment, and value validation for high-priority opportunities.
- Ensure effective handover to implementation partners and SAP Services teams, maintaining continuity of vision and customer outcomes.
- Stay engaged post-sale to reinforce value realisation, adoption, and expansion, supporting renewals and long-term customer success.
- Leverage and contribute to digital assets (demos, use cases, best practices, storytelling content) to scale impact across the organisation.
- Extensive experience in large enterprise software or IT organisations, with a strong focus on Customer Experience solutions.
- Deep SAP CX portfolio expertise and typically 5–8+ years of relevant experience in CX, CRM, or related Lines of Business.
- Proven ability to operate as a trusted advisor to senior customer stakeholders, including C-level and business leaders.
- Strong understanding of cloud-based architectures, SaaS and PaaS delivery models, and enterprise integration landscapes.
- Recognised internally as a CX domain expert, with a consistent track record of success in complex, high-value deals.
- Ability to translate customer business goals, industry challenges, and KPIs into compelling CX solution strategies.
- Excellence in storytelling, value-based selling, and executive communication.
- Strategic mindset with the ability to balance short-term deal execution and long-term customer transformation.
- High degree of autonomy, ownership, and accountability, combined with a collaborative, team-first approach.
- Passion, credibility, and energy in all customer and internal interactions.
- SAP Account Teams: Partner closely to shape account strategies, identify growth opportunities, and drive customer success across the entire lifecycle.
- Customer Advocates / Customer Success: Collaborate to ensure continuity from sales to adoption, value realisation, and renewal.
- Global Digital Content Factory & CX Community: Leverage and contribute to scalable demos, assets, and best practices.
- Implementation Partners & SAP Services: Enable a seamless transition from deal closure to delivery, ensuring alignment on scope, vision, and outcomes.
- Professional Skills: Business Acumen, Customer Orientation, Establishing Trust, Effective Communication.
- Tech Industry & SAP General Skills: SaaS, Process Improvement, Technology Innovation, SAP Cloud Suite Portfolio, SAP Customer Experience.
- Role Specific Skills: Customer Value Proposition, Storytelling, Demonstration Skills, Overcoming Objections, Executive Conversations, Client Needs Assessment, Cloud Strategy, Demand Generation.
Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best. We win with inclusion. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realise their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Solution Advisor Expert (PreSales) - SAP Customer Experience employer: SAP SE
At SAP, we pride ourselves on fostering a culture of inclusion and personal development, making us an exceptional employer for the Solution Advisor Expert role. Our commitment to employee wellbeing, continuous learning, and collaborative teamwork ensures that you can thrive while contributing to meaningful projects that shape the future of customer experience. With access to extensive resources and a supportive environment, you'll have the opportunity to grow your skills and advance your career in a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Advisor Expert (PreSales) - SAP Customer Experience
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at SAP SE.
✨Check Out SAP SE Directly
Keep an eye on SAP SE’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace Solution Advisor Expert (PreSales) - SAP Customer Experience
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the Solution Advisor Expert (PreSales) - SAP Customer Experience role at SAP SE, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at SAP SE.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at SAP SE. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at SAP SE.
How to prepare for a job interview at SAP SE
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at SAP SE. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
