At a Glance
- Tasks: Lead technical health of customer cloud landscapes and drive innovative transformation initiatives.
- Company: Join SAP, a leader in enterprise software with a focus on customer success.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a commitment to diversity and inclusion.
- Why this job: Make a real impact by optimising cloud solutions for global customers.
- Qualifications: Strong SAP technical expertise and experience in customer-facing roles required.
The predicted salary is between 70000 - 90000 £ per year.
The Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. TSM delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.
Responsibilities
- Own the end-to-end technical health of customer cloud landscapes, ensuring stability, performance, scalability, compliance, and effective coordination across customers and internal stakeholders.
- Provide strategic cloud architecture and technical governance leadership, defining roadmaps, standards, best practices that optimise the landscape and align with business objectives and long-term sustainability.
- Proactively identify and manage risks, critical issues, and escalations, driving preventive actions and coordinating timely resolution through close engagement with customers and internal teams.
- Lead key landscape lifecycle activities and transformation initiatives, including upgrades, migrations, disaster recovery testing, major changes, and adoption of SAP S/4HANA, Clean Core principles, and cloud capabilities.
- Drive automation, operational efficiency, and continuous improvement, ensuring reliable operations, measurable business outcomes, and value realization from cloud investments.
Qualifications
- Strong technical expertise in SAP technologies with several years hands-on SAP Basis experience (REQUIRED) in both implementation and steady-state scenarios; knowledge of operating systems, databases, networking, and technical architecture essential.
- Experience with SAP HANA, Sybase and Unix/Linux environments is highly valued (7+ years).
- Extensive experience in SAP technical administration and operations (7+ years).
- Customer-focused experience in technical leadership or customer-facing roles, with the ability to manage critical situations, navigate escalations, and build trusted stakeholder relationships.
- Collaborative and analytical mindset, with strong problem-solving skills and the ability to effectively lead and coordinate projects across diverse, global, and virtual teams.
- Relevant certifications in SAP technologies and hyperscaler platforms (AWS, Azure, or GCP) considered an advantage.
- Fluent English (written and spoken).
- Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or a related field.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
SAP Technical Service Senior Manager (TSM) - ECS EMEA North employer: SAP SE
SAP is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. As a leader in cloud services, we offer our team members the opportunity to engage with cutting-edge technologies while fostering collaboration and innovation. Our commitment to customer centricity and technical excellence ensures that employees are empowered to make a meaningful impact in their roles, all within a supportive environment that values diversity and equal opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Technical Service Senior Manager (TSM) - ECS EMEA North
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at SAP SE.
✨Check Out SAP SE Directly
Keep an eye on SAP SE’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace SAP Technical Service Senior Manager (TSM) - ECS EMEA North
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the SAP Technical Service Senior Manager (TSM) - ECS EMEA North role at SAP SE, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at SAP SE.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at SAP SE. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at SAP SE.
How to prepare for a job interview at SAP SE
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at SAP SE. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
