At a Glance
- Tasks: Lead customer success initiatives and drive impactful outcomes across the UK&I market.
- Company: Join SAP, a global leader in tech innovation and customer success.
- Benefits: Enjoy continuous learning, great benefits, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape the future of customer success while making a real difference.
- Qualifications: Proven leadership skills and experience in customer success management.
The predicted salary is between 43200 - 72000 € per year.
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritise your wellbeing, and truly belong.
What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning, and coordinating a high-performing Customer Success team, and by creating leverage through close partnership with the broader SAP ecosystem.
This senior market leadership role drives durable outcomes through strategic decision-making, prioritisation, and governance. The role operates primarily through decision-making, prioritisation, and governance rather than direct execution. You will surface and frame delivery, product, and resourcing issues, mobilise and scale resources and solutions, and use influence and orchestration — stepping in selectively to accelerate decisions, reset governance, or strengthen executive alignment.
SuccessFactors (HCM) Head of UKI Customer Success in London employer: SAP SE
At SAP, we pride ourselves on being an exceptional employer that champions personal and professional growth. Our inclusive work culture prioritises wellbeing and fosters a sense of belonging, while our commitment to continuous learning ensures that you are always developing your skills. Located in the vibrant UK&I market, this role offers the unique opportunity to lead a high-performing team and make a significant impact across diverse industries, all while enjoying competitive benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land SuccessFactors (HCM) Head of UKI Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself in a few sentences. Highlight your unique skills and how they align with the role of Head of UKI Customer Success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace SuccessFactors (HCM) Head of UKI Customer Success in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the SuccessFactors (HCM) role. Highlight your leadership experience and customer success achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our mission at SAP. Keep it engaging and personal!
Showcase Your Strategic Thinking:In your application, don’t forget to demonstrate your strategic decision-making skills. Share examples of how you've driven outcomes in previous roles, as this is key for the Head of UKI Customer Success position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SAP SE
✨Know Your Stuff
Make sure you’re well-versed in SuccessFactors and the HCM landscape. Brush up on the latest trends, challenges, and innovations in customer success. This will not only show your passion but also demonstrate that you can bring valuable insights to the table.
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll need to lead a high-performing team. Prepare examples of how you've successfully managed teams, driven outcomes, and influenced stakeholders in previous roles. Be ready to discuss your strategic decision-making process and how you prioritise tasks.
✨Understand SAP's Ecosystem
Familiarise yourself with SAP’s broader ecosystem and how it relates to customer success. Knowing how different departments and products interact can help you articulate how you would leverage these relationships to drive customer outcomes effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current challenges in customer success or how they measure success in this position. This shows your genuine interest and helps you assess if the company is the right fit for you.
