Senior Travel Success Manager in London

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritise your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Senior Travel Success Manager is responsible for the ongoing success and partnership of travel direct customers within the assigned client base. This position will serve as the partner and advocate working closely with the overall Customer Success team to ensure the highest levels of ongoing adoption, retention, satisfaction, and new feature adoption are realised. Key to success in this position is the development and maintenance of strong relationships, both within SAP Concur, customers and partners. This position is structured as a virtual model with a high-volume account base. Medium travel may be required.

Responsibilities

• Develop and maintain strong relationships within assigned client segment to ensure maximum adoption, satisfaction and retention levels, and client development are met.
• Identify and execute business strategy for assigned client segment.
• Focus on CoV/MVV and bringing value to customers with strategic engagement.
• Develop client’s knowledge of features/functionality and modules by using online presentation or in-person presentation methods.
• Work closely with Account Teams to identify, prioritise and resolve client issues/concerns; coordinate with appropriate internal cross-functional departments to provide response and/or solutions.
• Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients.
• Track and update activities, reporting in SF as required, i.e. BR's, Success Plans, FA etc.
• Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented.
• Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, renewals, utilisation/adoption, contractual compliance, and opportunities for expansion.
• Work with assigned Account Teams to help manage travel success plans where applicable, including managing territory assignments, tracking activities and territory planning for customer base.
• Advocate for customer base for future product travel enhancements, collaboration with staff, team and travel product stakeholders.
• Identify opportunities to help clients add Travel features to gain greater value from their online booking solution.

Qualifications

• Minimum 2 years' experience with Concur Travel (preferred).
• Minimum 10-year experience with high level of interaction with internal/external clients and partners.
• Minimum 10 years travel related experience.
• Ability to pass background check.

Job Specific Specialized Knowledge & Skills

• Aptitude to analyse a situation, defines key objectives, and recommends strategies and action plans.
• General understanding of business, financial systems and organisational decision-making.
• Strong written and verbal communication skills, including negotiation skills.
• Demonstrated aptitude to assess and analyse issues/data and develop or implement appropriate plans.
• Must possess a client-focused attitude with the ability to act as a client advocate.
• Proven ability to engage and interact with internal teams to resolve client issues.
• Planning and project management capabilities.
• Ability to give presentations to small and large groups of people.
• Advanced Microsoft Office (particularly Excel) skills.
• Displays passion for responsibility to the customer.
• Displays leadership through innovation in everything you do.
• Displays a passion for what you do and a drive to improve.
• Displays a relentless commitment to win.
• Displays personal & corporate integrity.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realise their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Careers@sap.com.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.