At a Glance
- Tasks: Guide customers through their business journey and enhance their satisfaction with our solutions.
- Company: Join SAP, a leader in tech innovation across 20 industries.
- Benefits: Enjoy continuous learning, great benefits, and a supportive team focused on your growth.
- Other info: Experience a three-year journey with opportunities for career longevity and leadership.
- Why this job: Make a real impact while developing skills in a dynamic, customer-facing role.
- Qualifications: 2-3 years in customer support or account management, with strong problem-solving skills.
The predicted salary is between 40000 - 55000 £ per year.
- Customer Success Manager - SAP Academy for Customer Success - UK (Hybrid)
- We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next.
The work is challenging – but it matters.
You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What’s in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Who You’ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions.
The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for cloud products within their assigned solution portfolio.
The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
- What You’ll Do
- Successfully complete a 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team, enhancing your support in the CSM role, a critical customer‑facing function within our dynamic Customer Success board area.
- Immerse yourself in multi‑dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional in the field.
You will have the opportunity to work both behind the scenes and directly with customers.
What You Bring
- 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
- Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
- A cooperative and productive approach to working relationships, internally and externally.
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
- Strong business acumen, including demonstrated knowledge of business processes and/or industries.
- Proficiency in English to engage with our global and local network.
- AI focus areas: AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering.
- A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
- Strong problem‑solving, project‑management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
- Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
- A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results‑oriented approach and the courage to take initiative.
- CSM Focus Areas
- SAP Finance & Spend Management (F&S)
- Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
- S/4HANA Finance
- Finance & Quote to Cash (Q2C)
- Procurement
- SAP Success Factors (Human Capital Management – HCM)
- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
- SAP Supply Chain Management (SCM)
- Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
- SAP Customer Experience (CX)
- Knowledge of e‑commerce, sales, customer service, and marketing processes.
- SAP Business Transformation Management (BTM)
- Knowledge in Business Process Management/Business Process Automation applications.
- SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC)
- Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI.
Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
About SAP Academy for Customer Success
The SAP Academy for Customer Success offers a three‑year journey that drives accountability and enhances productivity.
It enables graduates to make a quick impact in customer‑facing roles while fostering career longevity and leadership potential.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
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Customer Success Manager - SAP Academy for Customer Success - UK (Hybrid) in London employer: SAP SE
SAP SE is an exceptional employer that champions a culture of inclusion and personal development, making it an ideal place for a Senior Solution Sales Executive to thrive. With a strong focus on employee growth opportunities and a collaborative work environment, SAP offers competitive benefits and the chance to work with cutting-edge AI technology in a dynamic location. Join us to not only advance your career but also to be part of a forward-thinking team that values innovation and customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - SAP Academy for Customer Success - UK (Hybrid) in London
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like SAP SE.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at SAP SE.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like SAP SE that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to SAP SE, make sure they see your passion for helping others!
We think you need these skills to ace Customer Success Manager - SAP Academy for Customer Success - UK (Hybrid) in London
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at SAP SE, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at SAP SE. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at SAP SE.
How to prepare for a job interview at SAP SE
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show SAP SE that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at SAP SE and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
