At a Glance
- Tasks: Guide customers through digital transformation and help them realise value from SAP solutions.
- Company: Join SAP, a leader in enterprise software with a focus on customer success.
- Benefits: Hybrid work model, mentorship from experienced CSMs, and structured learning programme.
- Other info: Exciting 10-month learn-apply programme with great career development opportunities.
- Why this job: Make a real impact by helping customers succeed with innovative SAP technologies.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 60000 - 75000 £ per year.
SAP SE is seeking a Customer Success Manager for the SAP Academy for Customer Success in the UK.
The role combines structured learning with field exposure, guiding customers in digital transformation and value realization across SAP portfolios.
You will join a 10-month learn-apply program, receive mentoring from senior CSMs, and work in a hybrid setup in Greater London to develop strategic customer relationships and drive success across SAP solutions.
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Customer Success Manager - Hybrid UK (Academy Path) in London employer: SAP SE
SAP SE is an exceptional employer that champions a culture of inclusion and personal development, making it an ideal place for a Senior Solution Sales Executive to thrive. With a strong focus on employee growth opportunities and a collaborative work environment, SAP offers competitive benefits and the chance to work with cutting-edge AI technology in a dynamic location. Join us to not only advance your career but also to be part of a forward-thinking team that values innovation and customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Hybrid UK (Academy Path) in London
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like SAP SE.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at SAP SE.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like SAP SE that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to SAP SE, make sure they see your passion for helping others!
We think you need these skills to ace Customer Success Manager - Hybrid UK (Academy Path) in London
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at SAP SE, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at SAP SE. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at SAP SE.
How to prepare for a job interview at SAP SE
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show SAP SE that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at SAP SE and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
