At a Glance
- Tasks: Coordinate machine service appointments and manage customer communications.
- Company: Join a dynamic team at SANY, a leader in the industry.
- Benefits: Competitive pay, generous holidays, pension, laptop, phone, and car allowance.
- Other info: Great opportunity for career growth and development.
- Why this job: Be part of a fast-paced environment where your contributions truly matter.
- Qualifications: Strong customer service skills and ability to work in a team.
The predicted salary is between 40500 - 49500 £ per year.
Location: Coatbridge, Scotland depot or Sittingbourne, Kent depot
Job Responsibilities and Duties:
- Arrange and book machine service appointments via telephone and email
- Create customer invoices and provide customer updates on works completed
- Control of depot parts stock including allocation to service jobs and customer sales
- Allocate work schedules to the service team
- Work alongside the sales dept on the preparation of new machines
- Submit warranty claims following completion of works
What we expect from you:
- Ability to provide tailored customer service/upselling to a varied customer base, providing regular communication updates
- Strong team player who is willing to support their colleagues with additional tasks when required
- Ability to work to own initiative in a fast-paced depot environment whilst maintaining a high attention to detail
SANY offer competitive rates of pay with generous holiday and pension provisions. Laptop, phone and car allowance will also be provided.
Key Account Service Coordinator in Sittingbourne employer: Sanyuk
As a leading player in the construction machinery sector, our company offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from a supportive culture that prioritises professional growth, with ample opportunities for training and career advancement. Located in a vibrant area, we provide a dynamic workplace where your contributions directly impact our success and the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Service Coordinator in Sittingbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanyuk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanyuk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Service Coordinator in Sittingbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanyuk:Your cover letter is your chance to shine! Tell us why you want to work at Sanyuk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanyuk!
How to prepare for a job interview at Sanyuk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
