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For Companies At a Glance
- Tasks: Manage service costs, improve dealer performance, and enhance customer satisfaction.
- Company: Join a leading company in the equipment industry with a focus on innovation.
- Benefits: Gain valuable experience, mentorship, and potential sponsorship for further studies.
- Why this job: Kickstart your career in service management and make a real impact.
- Qualifications: Bachelor's degree in relevant fields; fresh graduates are encouraged to apply.
- Other info: Dynamic role with opportunities for growth and skill development.
The predicted salary is between 30000 - 42000 £ per year.
Job Responsibilities
- Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
- Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
- Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
- Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
- Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.
Job Requirements
- Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
- Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
- Understanding of after-sales service processes with solid relevant technical knowledge.
- Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
- Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
- Good command of English.
- Strong sense of responsibility and excellent communication and coordination skills.
Service Management Graduate Trainee(Sponsorship Available) in Sittingbourne employer: SANY UK & Ireland
Contact Detail:
SANY UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Graduate Trainee(Sponsorship Available) in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to alumni or professionals in the service management field. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its service processes. Show us you understand their needs and how you can contribute to improving service satisfaction and efficiency.
✨Tip Number 3
Practice your problem-solving skills with real-world scenarios. We love candidates who can think on their feet, so be ready to tackle some service-related challenges during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for fresh talent to join our team!
We think you need these skills to ace Service Management Graduate Trainee(Sponsorship Available) in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant projects or coursework, especially in areas like service management or engineering.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how your background aligns with our needs, particularly in problem-solving and customer service.
Showcase Your Technical Skills: Since we're looking for someone with a solid understanding of after-sales service processes, be sure to mention any technical knowledge or experience you have, especially with tools like Microsoft Office.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SANY UK & Ireland
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service management and the specific industry. Understand the after-sales service processes and be ready to discuss how your background in Hydraulics Engineering or similar fields can contribute to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles or during your studies. Think about situations where you improved processes or resolved issues, as this will demonstrate your strong problem-solving ability that the company is looking for.
✨Be Data Savvy
Since the role involves managing service costs and performance indicators, be prepared to discuss your experience with data analysis. Familiarise yourself with Excel and think of ways you've used data to drive decisions or improvements in past projects.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Good communication is key in this role, so consider how you can convey your ideas about dealer service policies and customer feedback management in a concise manner during the interview.
