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For Companies At a Glance
- Tasks: Assist customers with parts sales, problem-solving, and inventory management.
- Company: Join a dynamic team at SANY, a leader in the construction equipment industry.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a supportive culture focused on customer satisfaction and teamwork.
- Qualifications: Retail or parts experience preferred; strong customer service skills essential.
- Other info: Multilingual skills are a bonus, but not mandatory.
The predicted salary is between 24000 - 36000 £ per year.
Key responsibilities and duties for this position:
- Assist our customers and SANY BU teams in selling, problem solving, receiving and delivery of required parts and supplies.
- Maintain and improve superior customer service and satisfaction offering smart, efficient solutions that result in 100% customer satisfaction.
- Assist parts manager to establish competitive pricing.
- Maintain warehouse inventory ensuring stock availability is accurate.
- Ensure inventory is unloaded, stocked appropriately, and readily available when needed by communicating with the dealer network and various internal departments.
- Arrange and complete packing and shipping services for our dealer and direct customers.
- Provide excellent customer service for all customers and dealers as required.
What we expect from you:
- Previous retail or parts experience & knowledge.
- Warehouse experience is advantageous.
- Able to deliver excellent customer service.
- Self-motivated with a dedicated approach.
- Understanding of general mechanical/technical terms.
- Strong work ethic.
- Skilled in math and computer skills (Outlook, Excel, internet searches, website browsing).
- Detail oriented, neat & organized (process flow, documentation, warranties, returns).
Note: Multilingual skills are a plus, but not required.
Parts Specialist employer: SANY UK & Ireland
Contact Detail:
SANY UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Specialist
✨Tip Number 1
Familiarise yourself with the specific parts and supplies related to SANY products. Understanding the technical aspects and common issues customers face will help you provide better solutions and enhance your customer service skills.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in parts sales or warehouse management. Attend relevant trade shows or local events to make connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your computer skills, particularly in Excel and inventory management software. Being proficient in these tools will not only help you manage stock effectively but also demonstrate your capability to handle the technical aspects of the role.
✨Tip Number 4
Prepare to showcase your customer service experience during interviews. Think of specific examples where you went above and beyond for a customer, as this will highlight your dedication to achieving 100% customer satisfaction, which is crucial for this role.
We think you need these skills to ace Parts Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail or parts, as well as any warehouse experience. Emphasise your customer service skills and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems efficiently. Mention specific examples from your past experiences that demonstrate your skills in these areas.
Highlight Technical Skills: Since the role requires understanding of mechanical/technical terms, ensure you mention any relevant technical skills or experiences. This could include familiarity with inventory management systems or proficiency in software like Excel.
Showcase Attention to Detail: In your application, provide examples that illustrate your attention to detail and organisational skills. This could be related to managing inventory, processing returns, or ensuring documentation is accurate.
How to prepare for a job interview at SANY UK & Ireland
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer satisfaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any situations where you went above and beyond to solve a customer's problem.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with general mechanical and technical terms relevant to the parts industry. During the interview, confidently discuss your understanding of these terms and how they relate to the job responsibilities.
✨Emphasise Your Organisational Skills
The position requires attention to detail and organisation. Be ready to discuss how you manage inventory or maintain order in a warehouse setting. Providing examples of your process flow and documentation practices can set you apart.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot issues related to parts or inventory, and explain how you approached and resolved them effectively.
