At a Glance
- Tasks: Coordinate complex after-sales issues and enhance customer satisfaction in a dynamic environment.
- Company: Join SANY Group, a leading global engineering machinery company expanding in the UK.
- Benefits: Competitive salary, work visa support, and international career development opportunities.
- Other info: Experience in engineering machinery after-sales service is preferred; great growth potential.
- Why this job: Be part of a growing service system and make a real impact in the UK market.
- Qualifications: Fluent in Chinese and English, with strong communication and problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
关于公司三一集团始创于1989年,是全球领先的工程机械企业之一,业务覆盖全球140多个国家和地区。三一英国与爱尔兰作为三一全球网络的重要组成部分,正在快速拓展英国市场,为当地客户提供挖掘机、轮式装载机、伸缩臂叉装车、压路机等设备及售后支持。
关于岗位三一英国现招聘服务管理经理(Service Management Manager),工作地点位于英国苏格兰 Coatbridge。我们希望找到的是一位既懂三一挖掘机产品,又具备优秀客户沟通、问题管理和跨部门协调能力的服务管理型人才。您需要能够站在客户体验、服务效率和公司资源整合的角度,推动复杂售后问题得到高质量解决。
主要职责:
- 负责英国市场重大及复杂售后问题的协调、跟进与闭环管理;
- 作为客户、英国本地服务团队及中国总部之间的关键沟通窗口;
- 协调研发、质量、配件、供应链、销售及服务团队资源,推动问题解决;
- 管理售后服务响应效率,提升客户满意度和品牌信任度;
- 支持英国本地服务团队的服务能力建设,目前团队规模约20人;
- 对典型故障、客户投诉、技术问题进行分析总结,推动服务流程优化;
- 根据业务需要,参与总部培训及海外服务体系建设。
任职要求:
- 中文母语,英语能够作为工作语言,具备良好的客户沟通及商务表达能力;
- 熟悉三一挖掘机产品及服务体系;
- 具备工程机械售后服务、产品支持、技术支持、质量、测试或研发相关经验;
- 能够独立判断问题优先级,并推动多方资源协同解决;
- 具备较强的客户意识、责任心和结果导向。
优先考虑技能:
- 持有服务技能认证,初级及以上优先;
- 有工程机械产品的服务、研发、测试、质量或产品支持经验;
- 有海外服务、海外项目或跨文化沟通经验;
- 有服务团队管理或复杂售后问题处理经验。
不适合本岗位的情况:
- 英语无法满足日常工作沟通;
- 仅具备基础保养、点检、更换配件等初级服务经验;
- 缺乏客户沟通、问题推动和跨部门协调能力;
- 只希望从事单一现场维修工作,而不愿承担服务管理职责。
薪资福利:
- 行业内具有竞争力的薪酬待遇,具体面议;
- 公司提供英国工作签证支持;
- 提供总部系统培训机会;
- 参与三一英国服务体系建设及海外市场发展;
- 面向国际化业务平台,具备长期职业发展空间。
如果您熟悉三一挖掘机产品,希望从技术服务走向海外服务管理岗位,欢迎与我联系交流。
服务经理 in Coatbridge employer: SANY UK & Ireland
三一集团作为全球领先的工程机械企业，提供一个充满活力和成长机会的工作环境。加入三一英国，您将不仅参与到快速发展的市场服务体系建设中，还能享受行业内具有竞争力的薪酬待遇及全面的培训支持，助力您的职业发展。我们重视团队合作与跨部门协调，致力于提升客户满意度和品牌信任度，为员工创造一个积极向上的工作文化。
StudySmarter Expert Advice🤫
We think this is how you could land 服务经理 in Coatbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to SANY. Attend events or webinars where you can meet potential colleagues and learn more about the company culture.
✨Tip Number 2
Prepare for interviews by researching common questions related to service management in engineering. Think about how your experience with customer communication and problem-solving can shine through in your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed complex service issues in the past. This will demonstrate your ability to handle the responsibilities of the Service Management Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the SANY team and contributing to our growth in the UK market.
We think you need these skills to ace 服务经理 in Coatbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Management Manager role. Highlight your experience with SANY excavators and any relevant customer communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex service issues in the past. This is your chance to show off your problem-solving skills!
Showcase Your Language Skills:Since this role requires both Chinese and English, make sure to highlight your language proficiency. We need someone who can communicate effectively with our local service team and our headquarters in China.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SANY UK & Ireland
✨Know Your Stuff
Make sure you have a solid understanding of SANY excavators and their service systems. Brush up on the technical details and be ready to discuss how your experience aligns with the role. This will show that you're not just interested in the job, but that you genuinely understand the products you'll be working with.
✨Show Off Your Communication Skills
Since this role involves liaising between customers, local teams, and headquarters, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex issues in the past. This will demonstrate your ability to manage customer expectations and coordinate effectively across departments.
✨Problem-Solving Mindset
Be ready to discuss specific instances where you've tackled complex after-sales issues. Think about how you prioritised problems and coordinated resources to find solutions. This will highlight your analytical skills and your ability to drive results, which are crucial for this position.
✨Cultural Awareness is Key
Given the international nature of the role, be prepared to talk about any cross-cultural experiences you've had. Understanding different perspectives can greatly enhance your ability to manage overseas projects and communicate effectively with diverse teams. This will set you apart as a candidate who can thrive in a global environment.
